Macys Westfarms, Farmington, CT: Assistant Operations Manager

Macy's, Inc.
Oct 16, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time

Job Title: Assistant Operations Manager


As an Assistant Operations Manager, you will support My Macy's process and assist the Operations Manager in supporting our business to ensure that we operate efficiently and that we achieve our sales, service and profit goals. The scope of your job will extend to key areas such as: expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, building and equipment maintenance, housekeeping, and safety standards.

Key Accountabilities:


* Work with the Operations Manager to drive overall Store Scorecard results by focusing efforts on the following tactics: shopping environment, pricing and signing, workload planning; Profit: staffing and weekend compliance, logistics, shortage and safety

* Assist the Operations Manager with managing all payroll and non-payroll expense

* Oversee the management of receiving and processing of all new receipts; ensure back of house standards are maintained and drive RTV compliance

* Support store shortage and implement reduction initiatives

* Assist with staffing and scheduling budgets

* Work with the Operations Manager to ensure that all procedures, policies, exposure standards and shortage awareness are thoroughly understood by the Operations team are understood and executed by Associates


* Train, motivate and develop support Associates to reach their fullest potential and to maximize business opportunities

* Clearly communicate store and company objectives so both Executives and Associates are well informed

* Assist with total store maintenance; create a safe and clean environment for both customers and Associates

* Support shortage and safety programs; help drive the program objectives

* Work with the Operations Manager to manage supply budgets and ensure that the store stays stocked on selling supplies and other items required to operate the store


* Assist with the recruitment and selection of qualified support Associates

* Create a positive, inclusive work environment focusing on internal and external customer service and safety

* Partner with the Operations Manager to address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

* Advise and Provide input in to performance evaluations - ensuring Associates participate in the development of individual performance improvement plans

* Make recommendations on Associate promotion, advancement, talent development and termination

* Lead Associates in support of community service opportunities

Skills Summary:

* A minimum of 1-3 years in a leadership/supervisory position in operations

* Strong leadership profile and excellent negotiation skills

* Highly organized and ability to adapt quickly to changing priorities

* Ability to effectively plan and execute strategies

* Effective prioritizing and time management skills

* Ability to build partnerships and direct teams

* Excellent written and verbal communication skills

* Commitment to exemplifying the highest integrity and professional business standards

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

More jobs like this