Employer Installation Specialist - Eau Claire, WI OR US Telecommute

United Health Group
Oct 15, 2016
Oct 25, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Position Description:

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

The Employer Installation Specialist is responsible for the installation of assigned accounts. This position is responsible for overall employer contract loading using various databases and/or source documents. You may research installation issues and develop customer specific resolutions. This also may include auditing contract loads for adherence to quality measures and reporting standards.

Using your enrollment or claims processing knowledge, along with your research skills you will be responsible for the benefit configuration, case installation and maintenance of existing customer setup and new business setup within COSMOS or NICE.

Day to day activities include: group setup, building benefits, and maintenance of benefit configuration on COSMOS /NICE, researching & resolving setup concerns, and responding to urgent issues timely. Strong research skills are required to resolve installation or configuration questions and develop customer specific resolutions.

This role requires utilizing controls and analysis to contribute to process improvement initiatives. Daily workload requires individuals to partner with team members, data analysts and business analyst to streamline work flows and ensure desired outcomes to meet regulatory and business operating rules.

Position in this function are responsible for the installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching & resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. Positions are responsible for overall employer contract loading using various databases and/or source documents. May research installation issues & develop customer specific resolutions. May include auditing contract loads for adherence to quality measures and reporting standards.

Primary Responsibilities:

* Prepare plan materials such as administrative documents and customer education materials
* Provide support to external customers and team members
* Serve as a resource to business partners and co-workers
* Structure building, revisions and billing set up
* Research and resolve structure issues
* Conduct database loading
* Contribute to the success of customer implementation through active participation in new business meetings
* Maintain acceptable and appropriate quality levels and production turnaround times
* Assist with the development of process improvements for the department
* Analyzes and investigates.
* Provides explanations and interpretations within area of expertise.


* High school diploma or GED
* 2+ years COSMOS and/or NICE
* 2+ years experience in CMS
* 2+ years of experience using MS Excel(pivot tables, formulas, sorting, filtering, v lookups)


* SharePoint experience is a plus
* Access experience is a plus
* Knowledge of health care benefit principles and medical terminology

Physical Requirements and Work Environment:

* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
* Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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