Laboratory Associates work in the core laboratory as part of a team with Medical Technologists and report to laboratory coordinators, assistant chief technologists and lab managers. Is responsible for handling and processing blood specimens and body fluids to include: accessioning, centrifugation, decapping, loading of instrument cassettes and routing specimens to the appropriate area. Is responsible to accurately log specimens into the laboratory information system. Provides a variety of office functions to include: scanning, filing, faxing and mailing patient reports. Works effectively with the customer to answer specimen or other laboratory related questions in a timely manner to ensure the best patient care. Is responsible for data entry and retrieval.
- 1. Communication Skills/Customer Service: Receives calls for information. Transmits results for all laboratory testing to the appropriate healthcare team members on request to ensure that the laboratory fulfills the mission of providing excellent patient care while maintaining patient confidentiality.?
- 1.1 Demonstrates good customer service by answering the phone within three (3) rings with name, department, and 'How may I help you?' Always asks permission of caller to be placed on hold. Receives no more than 2 relevant complaints from our customers.
- 2. Specimen Handling: Receives, sorts, accessions, and processes specimens in order to ensure timely reporting of results. Ensures positive patient identification. Is able to independently troubleshoot specimen-related problems.
- 2.1 Follows the established sample handling guidelines and standard precautions. Sorts specimens by specimen type and prepares specimens for plating. Exceeds: No more than 2 sample processing errors. No sample processing errors which relate to correct patient identification.
- 3. Computer Skills: Uses computer programs in laboratory and hospital based systems to ensure accurate data entry and retrieval. Recognizes and addresses problems, malfunction, downtime situations or crashes. Communicates and/or assists computer operations to resolve problems as documented by computer operations, managers and supervisors.
- 3.1 Uses all computer based systems. Recognizes malfunctions and communicates problems to computer operations. Exceeds: Ability to resolve problems independently.
- 4. Laboratory Support Functions: Performs a variety of ancillary functions in support of laboratory operations.
- 4.1 Prepares the physician copies of reports for mailing, verifies the accuracy of the name and address. Exceeds: Corrects all inaccurate physician labels.
High school graduate. Associate degree or college-level coursework is preferred.
Two (2) to three (3) years experience working as a lab aide or in an equivalent setting is preferred.
No special working demands.
Standing 50 %, walking 15%, lifting 25 lbs. and the opening and closing of sample carriers. Working knowledge of computer systems and medical terminology helpful. Typing experience required (20-25 wpm). Excellent customer service skills required to include: communication skills, telephone skills and interpersonal skills. Excellent attention to detail is a must. Must be able to perform multiple tasks and have the ability to prioritize. Flexibility in scheduling will be required.
Yale New Haven Hospital is a destination hospital for patients from around the corner, around the country, and around the world. As a Magnet-recognized*, tertiary medical center, with 1,500+ beds, we are the 4th largest hospital in the country, with two acute care campuses and three emergency departments, including a Level I trauma center. We're ranked as one of "America's Best Hospitals" by U.S. News & World Report, which is a testament to the unrivaled expertise, compassion and character of our staff, and as the primary teaching facility for Yale Schools of Medicine and Nursing, we are nationally recognized for our commitment to teaching and clinical research.
Located on the Connecticut shoreline, Yale New Haven Hospital includes Smilow Cancer Hospital at Yale New Haven, Yale New Haven Children's Hospital and Yale New Haven Psychiatric Hospital.
*Yale New Haven Hospital's York Street campus and associated ambulatory sites are Magnet-designated by the ANCC.