Director of Early Childhood Program

Hill Health Ctr
New Haven
Oct 14, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Summary

The ECD Director maintains responsibility and leadership for the Nurturing Families Network, Birth to Three, and other Early Childhood programs as assigned. Responsible for administrative and clinical oversight. Works with other CS-HHC administrative departments to maintain staffing, grant funding and/or fee-for service revenue streams, environment of care, general program operations. Works with the COO to maintain and improve programming and client care/services, productivity, clinical supervision and regulatory compliance.

CS-HHC's Expectations of all Employees

* Adheres to all CS-HHC Policies and Procedures

* Conducts self in a manner that represents CS-HHC's Values at all times

* Maintains a positive and respectful attitude with all work-related contacts

* Communicates regularly with supervisor about Departmental and CS-HHC concerns

* Consistently reports to work on time, prepared to perform the duties of the position

* Meets productivity standards and performs duties as workload necessitates

Essential Duties and Responsibilities

* Reviews and directs ongoing program design, implementation, and evaluation

* Ensures all services are established upon principles of respectful client care, cultural competence, quality assurance and accepted standards of practice

* Supervises and evaluates assigned personnel in the performance of their required duties. Provides appropriate feedback and conducts timely, fair and accurate performance reviews

* Reviews and revises site specific policies and procedures to manage practice, provide quality care, and to ensure compliance and accountability to CS-HHC and regulatory agencies

* Designs and implements meaningful Performance Improvement plans

* Represents the CS-HHC Early Childhood Department in the community and to other health care providers. Attends relevant agency, community and network meetings and establishes and maintains good working relationships with community agencies

* Oversees operation of clinical and/or case management services

* Assigns staff caseloads and monitors productivity of programs

* Responsible for implementation of and adherence to quality assurance guidelines and accepted treatment protocols

* Formulates provisions for regular clinical meetings and supervision of direct care providers

* Works with COO and Finance Department to propose realistic budgets and position controls while monitoring regularly

* Works with Grants regarding potential grant applications/new revenue streams

* Works with HR to coordinate recruiting, hiring and retention of staff. Provides input regarding staffing patterns and salary structure to COO and HR Department

* Collaborates with IT, Purchasing and Facility departments regarding equipment maintenance, procurement of supplies and equipment, facility operation and maintenance

* Oversees fee-for-service business including revenue, collection rates, authorization for services, and insurance verification

* Monitors productivity of clinic and individual providers while meeting projected expectations

* Performs evaluations, crisis intervention, individual, family or group therapy as needed to meet needs of clinic operation

* Assists with emergencies to ensure safety of staff and clients

* Appropriately documents clinical and administrative work

* Performs all other duties as required


To perform the job successfully, an individual should demonstrate the following competencies and skill sets:

Skill Set; Communications

Oral Communication-The ability to express oneself clearly in conversations and interactions with others. Speaks clearly and can be easily understood. Organizes ideas clearly in oral speech. Expresses ideas concisely in oral speech. Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication.

Written Communication- The ability to express oneself clearly in business writing. Expresses ideas clearly and concisely in writing. Organizes written ideas clearly and signals the organization to the reader (e.g. through an introductory paragraph or through the use of headings). Writes using concrete, specific language. Spells correctly. Writes grammatically. Uses punctuation correctly.

Interpersonal Awareness- The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others. Understands the interests and important concerns of others. Notices and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions, and other non-verbal behavior. Understands the unspoken meaning in a situation. Says or does things to address others' concerns.

Customer Orientation-The ability to demonstrate concern for satisfying one's external and/or internal customers. Quickly and effectively solves customer problems. Talks to customers to find out what they want and how satisfied they are with what they are getting. Lets customers know he/she is willing to work with them to meet their needs. Helpful, positive manner with peers, subordinates and customers.

Skill Set; Achieve Results

Technical Expertise- The ability to demonstrate depth of knowledge and skill in key work process areas. Is sought out as an expert to provide advice or solutions in his/her area. Is knowledgeable in the tools used to support key work processes. Can train and coach key work processes to staff in their area. Is aware and follows agency policy and procedures consistently.

Initiative- Identifying what needs to be done and doing it before being asked or before the situation requires it. Seeks out others involved in a situation to learn their perspective. Takes independent action to change the direction of events.

Results Orientation- The ability to focus on the desired results of one's own work, setting challenging goals, focusing efforts on the goals, and meeting or exceeding them. Maintains commitment to goals in the face of obstacles and frustrations. Finds or creates ways to measure performance against goals. Has a strong sense of urgency about solving problems and getting work done.

Thoroughness- Ensuring that one's own work and information are complete and accurate. Sets up procedures to ensure high quality of work (e.g. review meetings). Verifies information. Checks the accuracy of own work. Develops and uses systems to organize and keep track of information or work in progress. Carefully prepares for meetings and presentations.

Skill Set; Self Management

Stress Management- The ability to continue to function effectively when under pressure and maintain self control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks simultaneously.. Controls his/her response when criticized, attacked, or provoked. Maintains an appropriate sense of humor under difficult circumstances.

Personal Credibility-Demonstrated concern that one be perceived as responsible, reliable, and trustworthy. Does what he/she commits to doing. Is honest and forthright with people. Takes responsibility for own mistakes; does not blame others. Conveys a command of the relevant facts and information.

* Competencies sourced from "The Value Added Employee" by Edward J Cripe and Richard S. Mansfield, Copyright 2002 by Workitect Inc.


Education: Master's Degree in Public Administration or related field.

Experience: Minimum of three (3) years experience with early childhood education population . At least two (2) years of experience in the supervision of clinical staff. Experience in a management position with operational responsibilities preferred.

Knowledge/Abilities: Supervisory and managerial skills are essential. Excellent communication skills; both written and verbal. Ability to work with interdisciplinary team. Ability to generate high levels of client satisfaction. Must demonstrate age specific/population specific competencies in area(s) of practice. Knowledge and skills related to individual, group and family system dynamics. Must demonstrate cultural competence.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time. The employee must occasionally lift and/or move up to 20 pounds.

While performing the duties of this job, the employee must be able to work in a fast-paced environment with minimal to high volumes of stress.

Travel within the State of Connecticut is required on an as needed basis .

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