Key Holder - Banana Republic - Evergreen Walk

The Gap
South Windsor
Oct 14, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Who We Are

Banana Republic Brand Ambassador: We are team players who are engaging, sociable, team oriented and stylish. We are passionate about fashion and trend and always do what is right for our customers. We create a customer centric environment and are relentless about exceeding goals. We are curious, honest and kind; we bring joy to everyone.

Engaging: We are inviting, easily connecting with others. We are passionate, approachable and in service to our customers. We recognize others successes. Sociable: We actively seek new experiences, information, and knowledge. We proactively solicit feedback from our internal and external customers, responding quickly to feedback. We are digitally connected and socially conscious. Team Oriented: We work together to achieve our goals. We are supportive, respectful and caring. We remain resilient in difficult situations. Stylish: We are enthusiastic and knowledgeable about product and trend. Our style is relevant and chic.

What We Do

Primary Responsibilities:

As a member of the Banana Republic team, the Key Holder is responsible for helping create a customer centric environment and engaging with customers to ensure a positive shopping experience. In addition, the Key Holder is responsible for opening and/or closing the store per guidelines; ensuring that proper store procedures and policies are adhered to consistently when the leadership team is not on duty. The Key Holder will supervise merchandise handling activities, when appropriate, and other operational functions to ensure accuracy and compliance with company procedures. Responsibilities include:

* Being an Ambassador for the brand by modeling a customer centric mindset

* Demonstrating customer centric behaviors

* Handling customer situations with a solution based mindset

* Assessing customers' needs and providing assistance and information on product features and benefits

* Enhancing the customer experience through digital offerings

* Actively seeking out and engaging with customers in the store

* Ensuring the customer never leaves disappointed

* Handling all returns and customer issues courteously and professionally

* Maintaining the store to meet brand standards

* Executing all operational processes effectively and efficiently

* Demonstrating values and behaviors consistent with our culture

* Achieving goals

* Performing other duties as assigned

Key Qualifications:

* Customer focused

* Engaging and sociable

* Team oriented

* Demonstrated ability to deliver results

* Operationally efficient

* Communicates effectively

* Tech savvy


* Ability to maneuver around sales floor, stockroom and office

* Ability to partner with the leadership team on operational matters

* Must have a team-player mentality