Scheduling Associate, Rye Brook, NY
Working within the parameters set up by the ancillary departments, schedules patients in a timely and efficient manner following all payment guidelines and ensuring customer satisfaction.
- 1. Must work within the parameters set up by the departments for the individual tests to schedule patients in a timely and efficient manner keeping within the phone queue customer service guidelines.
- 2. Ensures that all orders are received and that medical necessity is met by checking with teh 3M software, working with physician's offices and the patient is issues are identified.
- 3. Working closely with the physician offices and the patients to ensure the accuracy of all information obtained such as demographic, insurance and physician information including the acquiring of authorizations, waiver letters, ABNs of NEMBs when necessary.
- 4. Promotes the Greenwich Hospital's Service Excellence Program with everyone they come in contact with in person or on the phone.
High school degree required, college degree preferred.
Admitting/Registration/Authorization or Scheduling experience required
Strong customer service, communication, organizational and computer skills; Meditech experience, federal, state and managed care third party payer regulations, policies and procedures and ICD-9, CPT and HCPC coding knowledge preferred.
Moderate amount of walking required, some stress and overtime. Standard office environment with normal noise level. Exposure to hazardous items found in an office setting.
Located on the southwestern corner of the Connecticut shore, Greenwich Hospital offers a unique setting where the friendly attitude and personal touch of a community hospital merge with the leading-edge technologies, extensive resources and tremendous opportunities of a prestigious health care network. The result is a dynamic and rewarding environment for nursing and allied health professionals at every level of experience.
Our dedication to meeting the changing needs of our community has spurred remarkable growth and expansion over the past decade, culminating in 2006 with the opening of the Olive and Thomas J. Watson, Jr. Pavilion and the dedication of the Carl and Dorothy Bennett Community Garden. With these and other comfortable, state-of-the-art facilities, Greenwich Hospital is ideally poised to provide a comprehensive range of services to the people of lower Fairfield County, CT and Westchester County, NY.