Customer Success Manager - New York

Recruiter
Triptease
Location
New York
Salary
Competitive
Posted
Oct 13, 2016
Closes
Oct 26, 2016
Industry
Accounting
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Board
NYCityWorks.com
Triptease won "Travel Innovator of the Year" in 2015, is growing rapidly from quarter to quarter, and is well-funded. We lead the marketspace we operate in, develop innovative solutions and hire amazing talent. Triptease raised $7m in Series A funding in February 2016. Our vision is to help hotels increase customer loyalty and direct booking revenues through the online channel using our unique technology and services. The single biggest challenge hotels face today is increasing revenue through this channel and reducing reliance on costly third parties. Since we launched in 2013, we have driven over $1 Billion in direct online revenue to our customers worldwide.We recognize the importance of our work environment and our employees well-being, and provide a great working space and competitive salary package with lots of room for personal and professional growth. We operate globally from two offices: New York and London.As Customer Success Manager, you will be responsible for your customer's life cycle & overall book of business.

Skills: Motivated,Problem Solving,Analytical,Self-Starter,Relationship Building,SaaS,Customer Experience,Customer Success,CX,Hospitality Experience,CX Strategy

Sectors: Customer Services / Call Centres,Marketing / Events,Technology



Text title:
?Responsibilities

Overall accountability for your customer's book of businessMaintain accurate SF picture including Customer status, Activities & ForecastMeet with your customers on regular base to drive adoption, renewal, and commercial activitiesDevelop strong relationships with key accounts and support new sales activitiesParticipate in additional managerial and strategic initiatives as required

Text title:
?Requirements

Hospitality industry background (Booking engines, Revenue management, etc???)2 years of consulting experience in a SaaS environmentStrong analytical and problem solving skillsTravel up to 25% of your timeC-Level communication skills

Text title:
?Advantages

Experience with Web optimization technologies including Web Analytic and AB Testing toolsAdditional languages: Spanish, Portuguese