Barnes & Noble, Inc.
Oct 12, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Come join Barnes & Noble, a fortune 500 company and the nation's largest retail bookseller, as we launch four new concept stores this fiscal year. Our new stores will feature a Caf?? double in size of our current caf??s with a contemporary aesthetic, an expanded food and beverage offering, including wine and beer, and a major commitment to hospitality, featuring tableside service. We've partnered with the Branstetter Group and Avroko, leaders in the restaurant consulting business, to help us design the space and menu. The new food and beverage offerings, along with our focus on hospitality, will further reinforce Barnes & Noble as a destination and a place where people come to spend time and unwind. Come join Barnes & Noble on this exciting venture where you will not only be serving customers, you'll be serving your community and helping to sell literacy. As a Host/Hostess you'll greet and seat guests. Answer phones and takes reservations. Assists in resetting tables and overall service to guests. Responsible for maintaining table rotation amongst waitstaff. QUALIFICATIONS 1 year(s) experience in a guest services setting or equivalent Previous guest relations training Food handling certificate Fluency in English both verbal and non-verbal Compute basic arithmetic Ability to: perform job functions with attention to detail, speed and accuracy perform job functions under variable working conditions (example: heat or cold) prioritize and organize multiple tasks be a clear thinker, remaining calm and resolving problems using good judgment follow directions thoroughly understand guest's service needs work cohesively with co-workers as part of a team work with minimal supervision PHYSICAL ABILITIES Endure various physical movements throughout the work areas Remain in stationary position for up to 8 hours throughout work shift Satisfactorily communicate with guests, management and co-workers to their understanding ESSENTIAL JOB FUNCTIONS Escort guests to tables and assist in seating at tables; present menus and extend congeniality's in accordance to department guidelines Greet and acknowledge all arriving and departing guests, however busy and whatever time of day Take record and confirm restaurant reservations/cancellations as specified in departmental standards Inspect condition and cleanliness of menus; ensure designated amounts are available Maintain complete knowledge of: Scheduled daily private functions Restaurant and book store extension numbers Hours of operation, ambiance, menu selections and price range Menu items, features, 86'd items, beers and non-alcoholic selections available in the Caf?? Wine and beer list Table/seat/station numbers, proper table set ups, room capacity, and dress code of the Caf?? Inspect the environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times Check and verify restrooms are in excellent working conditions, well maintained and stocked Accommodate all requests for information courteously Accurately answers all questions regarding menus and book store events Ensures coverage of the host stand at all times Ensure tables are cleaned and reset Be familiar with operation of P.O.S. system and Reservations System Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests Assist in service of food and beverage as needed Remove soiled wares and other items from tables as assigned Participate in ongoing training and meetings Monitor and maintain cleanliness, sanitation and organization of assigned work areas Barnes & Noble is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. Are you a returning applicant? Previous Applicants: Email: Password: If you do not remember your password click here.