The Home Depot
New Rochelle
Oct 12, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Position Purpose:

• Designers support three primary store priorities: Customers First, In Stock, and Store Appearance.
• Designers support Customers First by providing fast, thorough, and friendly service to customers.
• Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations.
• Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary.
• Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe.
• By supporting these three priorities, Designers drive sales to support department and store goals.

• Major Tasks, Responsibilities & Key Accountabilities:
• Provide fast, friendly service
• Actively seek out customers in the aisles
• Offer a friendly greeting. Smile, and make eye contact with customers
• Ask open ended questions about customer's projects in order to determine their needs and level of expertise
• Show enthusiasm with the customer
• When necessary, handle several customers at once
• Thank customers for shopping at The Home Depot
• Follow up with customers via telephone when appropriate
• Is knowledgeable about products and services offered by The Home Depot
• Answer questions about merchandise for the customer's level of expertise
• Describe features and benefits of merchandise
• Explain the steps needed to complete projects and the products needed
• Assist customers with special orders and installed sales
Nature and Scope:
• Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
• The warehouse environment can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes
• Floors around work area may become slippery during wet weather conditions
• May have to handle merchandise and work with tools with sharp edges
• Passing forklifts emit gas fumes
• Tools, supplies and related merchandise may contain hazardous materials
Environmental Job Requirements: Environment: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors
• Typically requires overnight travel less than 10% of the time
• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
Additional Minimum Qualifications:Education Required:
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
Physical Requirements:
• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)
Additional Qualifications: Physical Job Requirements
• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
• Requires the ability to move around the store and maneuver merchandise when necessary
• Responding to public address system announcements
• Requires listening for customer service calls, personal pages and general information announcements
• Walking and Standing
• Requires moving around the store to assist Customers
• Identifying and reading reports, tickets and UPC labels
• Requires recognizing, identifying and using merchandise and necessary reports
Preferred Qualifications
• 2+ years Retail Sales or Trade experience
• 2+ years Customer Service experience
Knowledge, Skills, Abilities and Competencies:
• Quality Service Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
• Product Knowledge Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs
• Solutions Seeks to fully understand the customer's needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed until customer s need is met
• Respect Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot
• Project Focus Asks customers about their project and provides appropriate related items and services for total project, sells the whole project
• Selling Skills Promotes products and services using Greet-Qualify-Recommend-Close, resolves customer's concerns; executes Good, Better, Best strategy
See Description