Customer Retention/Follow-Up Specialist Part-Time

Two's Company, Inc.
White Plains
Oct 12, 2016
Oct 26, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

Are you a person who can deliver outstanding customer service? Because if you are then we might be looking for you! Our mission is to create "Loyal Two's Fans Forever" by providing outstanding customer service! We are currently adding another exceptional "People Person" to our outstanding Customer Relations Team. PURPOSE: To increase sales, customer retention and satisfaction, and company's competitive advantage by contacting our customers and letting them know we miss them and that we care that they haven't ordered with us recently. We want to know why. A successful Customer Focus Specialist will possess a positive and upbeat attitude while working toward the retention and winning back of former customers. RESPONSIBILITIES: The Customer Focus Specialist objective is threefold ?? Stage one - to contact our customers, let them know that we notice they haven't ordered with us recently and let them know that we CARE! ?? Stage two - by having an open dialogue with our customer, try to ascertain the reasons behind their absence ?? Stage three - based on our information gathering, attempt to provide them a path back to Two's - we would like another chance. REQUIREMENTS: ?? 2 years telemarketing and/or customer service experience ?? Strong conversational skills, able to establish rapport with our customers ?? Strong work ethic with the ability to work methodically and execute a high volume of calls ?? Experience in a Call-center environment a plus ?? Call-center technology knowledge and other relevant software applications desirable ?? Proficient Computer Skills, typing/keyboard, and Microsoft Outlook

Company Description:

We offer an atmosphere is vibrant, engaging, productive and fun! Can't forget about the 30% discount off all our awesome products! Two's Company is dedicated to innovation and trendsetting in the giftware industry and prides itself in providing the Global Market with high style fashion, gift and home products at moderate prices. Two's has evolved over the years into a powerhouse brand in multiple categories and a dynamic sales organization that serves as advocates for our retail partners. Today, Two's Company has four divisions: the signature Two's Company Gift and Home decor line, the couture Tozai Home collection of decorative accessories, the whimsical Cupcakes & Cartwheels, and 2 Chic a fashion accessories line.