Custodial Manager

UGL Unicco
Oct 11, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time

C&W Services is a global leader in commercial real estate services providing occupiers, tenants and investors around the world with a full spectrum of property solutions. Our core capabilities include agency leasing, tenant representation, corporate and global occupier services, property management, facilities management, facilities services, capital markets, investment and asset management, valuation, building consultancy, research, consulting, and project and development management. CW Services manages 3.3 billion square feet and $63 billion in transaction volume globally on behalf of institutional, corporate, and private clients. Our more than 28,000 employees operate across more than 260 offices in more than 50 countries and proudly represent CW Services' culture of excellence, client advocacy, integrity and collaboration. For further information, visit: or follow us on Services.


The Custodial Manager is responsible for the supervision, inspection, and control of all custodial and related services associated within assigned contract. Specific responsibilities for the custodial manager will be determined by client expectations and at the discretion of the Director of Facilities.


* Properly allocate work responsibilities among subordinates. Counsels, coaches, and supervises all custodial employees, 30 custodians, and an evening supervisor.

* Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules.

* Approves vacation time, overtime and timecards.

* Ability to train custodians on work-related equipment.

* Conducts cost versus effectiveness tests for new products ordered.

* Issue reports and summaries as required.

* Performs daily audits for cleanliness and maintenance items.


* Counsel and coordinate with customer management representatives on all matters relating to services performed.

* Resolves clients' concerns, conducts follow-up calls and makes onsite visit inspections for satisfactory job performance.

* Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found.

* Ensures all equipment in proper working condition including carts, steam cleaners, etc.

* Orders replacement items through purchasing, and works with vendors regarding repairs to existing equipment.

* Perform any additional duties on an "as required" basis where such duties are within the scope of contractual responsibilities.

REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):

* Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through.

* Ability to work effectively under pressure and manage multiple priorities.

* Demonstrate excellent customer service skills and experience working closely with contractors, vendors, suppliers.

* Minimum of two years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.

* Must have general hands-on knowledge of both routine nightly and daytime facility cleaning and related services.

* Working hours are not confined to weekdays, may also include evenings and weekends as well as on-call for emergency situations.

* Must possess adequate knowledge of technical skills and techniques required by this contract, and will be able to recognize circumstances under which cleaning techniques may be hazardous to the facility or personnel.

* High School education or equivalent preferred.

* Bilingual in English/Spanish will be strongly preferred.

C&W Services offers competitive wages and life, medical, dental benefits along with a pension plan.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.