Client Care Representative in White Plains, NY at Willis Towers Watson

Willis Towers Watson
White Plains
Oct 11, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
**Client Care Representative in White Plains, NY at Willis Towers Watson**

**Date Posted:** 10/8/2016


+ **Employee Type:** Full-Time

+ **Location:** White Plains, NY ?

+ **Experience:** Not Specified

+ **Date Posted:** 10/8/2016

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance.

**Unlock your potential at Willis Towers Watson.**

The Business

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

Willis Towers Watson's Data Services Client Care Unit is currently seeking candidates for the position of Client Care Associate. This position will be responsible for responding to client/participant inquiries regarding Willis Towers Watson compensation surveys and products. Additional emphasis for the role will include reaching out to clients to encourage participation and purchase of our product portfolio.

The Role


+ Develop an understanding of our product portfolio to assist clients with their participation and purchase decisions.

+ Correspond with new and existing clients about our compensation survey products and online services. Build (increase) new participation in our surveys. Build (increase) our renewal rate for existing participants in our surveys. Promote additional products to our existing participants.

+ Learn our custom client relationship management system and manage assigned accounts utilizing this shared database as your central resource.

+ Conduct over-the-phone or Web demonstrations of our web-based products, where required.

+ Establish relationships with other key associates within Willis Towers Watson in order to build a sales channel that will promote our product portfolio

+ The Client Care Associate will actively participate in and contribute to ongoing projects and enhancement initiatives within the group to maintain and improve client satisfaction. 153fdd54c57f4635ae8e13bafac499f4