Service Manager

Recruiter
Express Employment
Location
Stamford
Salary
Competitive
Posted
Oct 11, 2016
Closes
Oct 19, 2016
Industry
Banking
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
CORE VALUES

Our mission is to create meaningful connections.

SIMPLICITY - QUALITY - CONVIVIALITY - AUTHENTICITY

10 QUALITIES WE SEEK IN A CANDIDATE

ARTICULATE - AMBITIOUS - CONVIVIAL - CURIOUS - ENERGETIC

FLEXIBLE - HUMBLE - PASSIONATE - POSITIVE - PRESENTABLE

POSITION PURPOSE

A Service Manager is responsible for leading the Front of House team to deliver exemplary service to our guests. Service Managers play a vital role in establishing the Steps of Service and assisting the General Manager in the overall operations of the restaurant.

RESPONSIBILITIES

] Manages experience by being a presence on the floor, conducting table touches, and getting to know our guests

] Confidently handles guests' complaints, concerns, and service issues with grace; focuses on finding solutions and resolving issues quickly to protect the experience for our guests

] Handles worker's comp incidents

] Leads, trains, and develops the Front of House team to deliver exemplary service by establishing the Steps of Service

] Shares responsibility with management team to follow all manager opening and closing procedures

] Shares office administration duties including banking, Cash Handling policies and responsibilities, and office paperwork

] Operates Micros Manager Functions; ability to troubleshoot Micros and utilize Crash Kit as necessary

] Completes Guest or Employee Injury & Incident reports as issues arise and follows up with guest or team member as necessary

] Ensures completion of food safety checklists to ensure proper food handling; responsible for troubleshooting, cleaning and maintenance of equipment, FIFO, thermometers, Food Safety checklist, and temperature checklist

] Monitors restaurant equipment and ensures it is kept in good repair] if items break down, makes sure they are repaired as quickly as possible

] Manages labor deployment in the restaurant to ensure hourly labor is within parameters of set labor budget

] Monitors food waste and inventory and resolves food quality issues

] Maintains and manages food cost within the restaurant; if issues arise, helps to troubleshoot the problem and come up with a solution

] Assists General Manager with daily/weekly inventory, inputting and reconciling food orders, and writing team member schedules

] Responsible for assisting with the execution of upcoming initiatives, marketing promotions, and local store marketing events

] Directs and follow up with Front of House team to ensure that all opening, mid, and closing procedures are being followed; follows Manager Travel Path utilizing checklists

] Maintains cleanliness and organization of all areas of the restaurant by following up with team members to ensure cleaning checklists are being followed, dishes are being washed promptly, trash is being removed, bathrooms are checked and cleaned consistently, kitchen equipment is properly cleaned and detail cleaning occurs as necessary

] Partners with General Manager to recruit, interview, hire, and retain a team of all top performers

] Utilizes development journals to own the training, cross training, and development of team

] Has an adequate understanding of HR policies and procedures and is able to lead difficult conversations, manage team member's performance, and resolves potential conflicts amongst team members

REQUIREMENTS

] Associate's Degree (A.A.) or equivalent from a 2]year college or technical school; or six months to one year related experience or training

] Must have State/Local Food Handler's certifications (varies by city and state)

] Must have State/Local Alcohol Training and/or certifications (varies by city and state)

] Computer skills and prior experience managing office paperwork a plus

] Flexibility in schedule with the ability to work early mornings, weekends, and evenings

] Displays desired 10 qualities

THE IDEAL CANDIDATE WILL:

] Passionate about food, health, and their work environment

] Understand the meaning of organic, gluten free, and vegan

] Ability to develop positive working relationships with all restaurant employees and work as a part of a team by helping others as needed or requested.

] Ability to be solution oriented with a passion and desire to "get to yes"

] Ability to speak clearly and listen attentively to guests and other team members

] Ability to maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments

] Ability to exhibit a cheerful and helpful attitude and provide exceptional customer service

] Ability to adapt to changing customer volume levels with a sense of urgency

] Ability to demonstrate a complete understanding of the menu

] Ability to be cross]trained in all areas of the restaurant

] Ability to speak, read and understand the primary language(s) of the work location