Installer/Trainer

Recruiter
Captioncall LLC
Location
New Haven
Salary
Competitive
Posted
Oct 10, 2016
Closes
Oct 19, 2016
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Summary

The CaptionCall Installer/Trainer will be a promoter for the CaptionCall phone and service within an assigned geographic territory. The Installer/Trainer will be responsible for installing CaptionCall phones, training customers on the features and benefits, finding lead sources and creating referrals for the phone and service.

Essential Duties and Responsibilities:

* Install and troubleshoot CaptionCall phones

* Courteously train customers on how to use the phone and its features

* Promote the CaptionCall service

* Create lead generation activities and generate referrals

* Attend and participate in trade shows and other corporate events as assigned

* Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business

* Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events

* Complete service calls as assigned

* Complete required reports and submit invoices and feedback on customer interactions

* Retrieve and clean phones of former customers

* Maintain adequate inventory of equipment and supplies in order to service customers

* Adapt to new responsibilities as necessary

Education, Experience and/or Skills Required:

* High school diploma or equivalent

* Basic computer knowledge and experience

Education, Experience and/or Skills Preferred:

* Sales experience

* Experience working in the hearing health field

* Experience working with senior citizens

Physical and Other Requirements:

* Provide excellent customer service

* Ability to effectively communicate in English through reading, writing, speaking and listening

* Ability to work evenings and weekends as needed

* Ability to drive and travel via air as needed

* Must have a reliable, licensed and insured vehicle available at all times

* Possess and maintain a valid driver license

* Maintain a good driving record

* Ability to tailor to unique needs of individual customers

* Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.

* Must be able to walk, bend, crawl, kneel, lift and move furniture as needed

* Must be reliable, organized and punctual

* Have a positive attitude

* Be a team player

Equal Employment Opportunity:

CaptionCall is an Equal Opportunity, Affirmative Action Employer

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