Sr. Design Assistant or Sr. Sales Associate

La-Z-Boy, Inc.
Oct 10, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description


Responsiblefor creating sales utilizing exceptional customer service and knowledge ofLa-Z-Boy products and services. Strive to create long-term customerrelationships that will lead to increased sales and profitability. Developawareness of interior design through practical experience, observation andinteraction with a La-Z-Boy Designer.


Drives Sales

* Contribute to storesales goals by selling furniture, accessories and services offered by La-Z-Boy

* Teamwith Store Manager, Sales Manager and Associates to promote the In-Home Designprogram and drive overall store sales

* Assist Designer toachieve established In-Home program sales goals

* Develop and utilize sales skills and principalsincluding approach, rapport building, needs discovery, customized portfoliopresentations, answering objections, closing, follow-up, after sale service andcontinuing contact with all previous and potential customers

* Maximize storepromotions, marketing initiatives, and grassroots programs

* Maintain strongknowledge of features and benefits of existing and new product line

* Meet established goalsas set by management

In Home Design

* Schedule professional home consultations topresent customized room designs, including sample fabrics, furniture, tablesand accessory recommendations as well as the benefits of a professionalinstallation service

* Execute and championthe In-Home Design process per company guidelines

* Accuratelycomplete order information, collect deposits and fees, keep orderly customerrecords, and research customer payments and deliveries

* Responsible to supportdesign related functions in the store and maintain an up to date

* Customized portfolioincluding before and after pictures of previous In-Home design projects


* Meet and greet customers that come into the store

* Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products

* Make sound business decisions to deliver customer satisfaction and promote team environment

People Development

* Maintain a positive working relationship with all store associates

* Train, Coach and develop Sales Associates on product knowledge and selling skills to achieve store sales goals

Operational Excellence

* Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness

* Adhere to general store operational procedures and guidelines

* Show a sense of urgency, enthusiasm and excitement with the staff and customers

* Responsible for opening and closing of the store

* Extended RMS access including override approval

* Other duties as assigned