Sales/Customer Service

Home Depot
Oct 10, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Position Purpose:

Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other sales departments. Specific store departments may include Building Materials, D??cor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Major Tasks, Responsibilities & Key Accountabilities:

Provide fast, friendly service

Actively seek out customers on the racetrack and in the aisles

Offer a friendly greeting. Smile, and make eye contact with customers

Ask open ended questions about customer's projects in order to determine their needs and level of expertise

Show enthusiasm with the customer

When necessary, handle several customers at once

Thank customers for shopping at The Home Depot

Follow up with customers via telephone when appropriate

Is knowledgeable about products and services offered by The Home Depot

Answer questions about merchandise for the customer's level of expertise

Escort customers to appropriate merchandise, no matter what department

Describe features and benefits of merchandise

Explain the steps needed to complete projects and the products needed

Assist customers with special orders and installed sales

Acquire beginner product knowledge in adjacent departments

Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint

Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk

Has knowledge of other Home Depot companies and how to best recommend them

Nature and Scope:

Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

The warehouse environment can be dusty and noisy

Doors are frequently open, causing drafts and interior temperature changes

Floors around work area may become slippery during wet weather conditions

May have to handle merchandise and work with tools with sharp edges

Passing forklifts emit gas fumes

Tools, supplies and related merchandise may contain hazardous materials

Environmental Job Requirements:


Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors


Typically requires overnight travel less than 10% of the time Minimum Qualifications

Must be eighteen years of age or older

Must be legally permitted to work in the United States

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)

Additional Qualifications:

Physical Job Requirements

Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

* Requires the ability to move around the store and maneuver merchandise when necessary

Responding to public address system announcements

* Requires listening for customer service calls, personal pages and general information announcements

Walking and Standing

* Requires moving around the store to assist Customers

Identifying and reading reports, tickets and UPC labels

* Requires recognizing, identifying and using merchandise and necessary reports Preferred Qualifications

2+ years Retail Sales or Trade experience

2+ years Customer Service experience

Knowledge, Skills, Abilities and Competencies:

Quality Service Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance

Product Knowledge Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs

Solutions - Seeks to fully understand the customers needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer s need is met

Respect Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot

Project Focus Asks customers about their project and provides appropriate related items and services for total project, sells the whole project

Selling Skills - Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers concerns; executes Good, Better, Best strategy