BMW Genius - Product Specialist - BMW of Mount Kisco

AutoNation, Inc.
Mount Kisco
Oct 10, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Company Overview:

Position Overview

The BMW Genius is responsible for delivering comprehensive product information throughout the sales process. Our dealership seeks individuals with creativity to provide "world class" customer oriented support. We will provide everything else; including the most professional sales training that is available. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail.

Who Would I Interact With?

This position interacts daily with Customers, Sales Managers, Sales Associates, Financial Services professionals and Service Advisors, just to name a few.

What are the day-to-day responsibilities?

* Providing an exceptional customer experience to drive loyalty

* Provides comprehensive product information throughout the sales process

* Supports the client advisor in product related tasks and activities

* Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs

* Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)

* Improves the quality of the sales process and customer satisfaction

* Fully explains vehicle features, application and benefits

* Maintains constant communication with the designated sales personnel at the dealership on vehicle delivery and any scheduling changes

* Arrives to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time

* Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings

* Keeps abreast of new products, features, accessories, etc., and their benefits to clients

* Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction

* Maintains high ethical standards in all actions and maintains a professional appearance at all times

* Responsible for other duties as required by business need

What are the requirements for this job?

* College degree preferred

* Proven ability to provide an exceptional customer experience

* Ability to set and achieve targeted goals

* Prior retail sales experience preferred but not required

* Demonstrated communication and interpersonal skills

* Organization and follow-up skills

* Experience and desire to work with technology

* Valid in-state driver's license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

Our Associates have many choices for career growth and development after success in a Product Specialist role. Opportunities may include:

* Sales Associate

* Service Advisor

AutoNation is an equal opportunity employer and a drug-free workplace.