Computer Technician - Hardware Break/fix, Deskside Support

Recruiter
McClung Companies/ASM Computer
Location
Elmsford
Salary
Competitive
Posted
Oct 09, 2016
Closes
Oct 26, 2016
Role
IT
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description:

Job Summary: The Engineer Specialist is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment and break fix work on laptops, printers and other devices in consumer environments. Responsibilities •Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers •Performs basic and moderately complex troubleshooting and repair activities, typically associated in consumer environments, including but not limited to PC's, desktops, laptops, tablets and printers •Provide support to client identified VIPs •Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities •Perform Install/Move/Add or Change (IMAC) activities •Perform all assigned desk-side support activities •Display outstanding technical and professional services skills at all times •Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines •Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair •Understands and follows all documented service operations policies and procedures •Other duties or certifications may be assigned to meet business needs Requirements: Education and Experience: •Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: •Maintain all required OEM Certifications as directed by Management •Knowledge of relevant software and hardware systems •A+ certification is desired •May require additional customer-specific certifications or training as required •Additional requirements may exist if offer of employment is extended Skills: •Excellence in communication and customer-facing skills •Ability to communicate regarding technical issues with clients •Strong oral, written and interpersonal skills •Ability to follow instructions and processes with minimal instruction •Ability to lift and or move various computer equipment up to 50 lbs. •Ability to drive to client locations •Ability to drive long distances

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