2nd Shift Customer Service Representative

Oct 08, 2016
Oct 19, 2016
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
2nd Shift Customer Service Representative

Job Number: 210393

Category: B - Important Need


2nd SHIFT: 3:30pm-11:30pm

Customer Service Representative (CSR)duties are to receive, document, and process telephone calls from customers, mechanics, ADA phones, elevators with REM and Otis local offices using an ACD phone system and mainframe data terminal. Also ensuring the timely dispatching of service mechanics and may be required to escalate requests to Otis field management. Customer Service Representatives are required to work on other tasks as necessary such as, loading duty rosters, ADA phones programming and ACE (quality management system). Must demonstrate strong familiarity with computers and basic application familiarity. Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped passengers. Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement. Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring). Metrics and acceptable performance standards are established by management which reserves the right to modify them at any time. Must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off. Must be able to work weekends and holidays. Regular attendance including the ability to start assigned shift on-time is mandatory.


+ Must posses the ability to type at least 25 wpm with accuracy.

+ CSR's must be able to work well in a call center and team environment and understand shift work and its requirements including willingness to handle evening shifts, weekends and holidays.

+ Candidate must be US Citizens or US Permanent Residents

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the technical, IT, professional, and clerical fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at.

Location: Farmington , CT

Minimum Experience (yrs): 2-5+

Required Education: Bachelor (BA, BS...)

Benefits: No Benefits (None)

Return to search results Email this job to a friend

If you have previously registered with us, pleaseLog into apply for this position.

*Logged in members may also add jobs to their job cart e50239ba7da44613a7f3ec4f6755f8a5