Customer Service Representative (CSR)

Recruiter
DC Business Consulting Inc.
Location
Hartford
Salary
Competitive
Posted
Oct 08, 2016
Closes
Oct 19, 2016
Industry
Energy
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Our customer service representatives know what our customer wants and deliver it -- fast, accurate and with friendly service. We hear and sense customer needs and keep our manager and fellow team members informed. We take pride in every aspect of our work and perform it with energy and enthusiasm. We are strong team players, with a commitment to continuous learning, who provide quality service and products to our customers through true craftsmanship.

Duties:

    Assess customer business needs and exceed customer expectations

    Critical thinking skills to resolve incidents quickly and consistently

    Active listening skills and effective communication strategies

    How to identify and defuse challenging customer behavior

    An awareness of the core processes and best practices used in service and support

Key Requirements:

    OUTSTANDING Customer Service priority

    Teamwork Oriented

    Meeting or exceeding customer service and new account goals

    Become familiar with product information understanding features and benefits of your product

    Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file

    Demonstrate knowledge of products and services and use this knowledge to establish customer loyalty.



We offer our teams a place where we take care of you, your family and your community!

- A rewarding place to work that gives back to all