Commercial Inbound Customer Representative

Recruiter
Kforce
Location
Farmington
Salary
Competitive
Posted
Oct 08, 2016
Closes
Oct 19, 2016
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Kforce's client, a very reputable health insurance company in the Farmington, CT area is seeking experienced Inbound Customer Representatives to join their team on a seasonal basis.Responsibilities Include:

* Handling inbound phone calls, from prospective members, current members and other participants regarding but not limited to enrollment, eligibility, benefits, billing and health services policies and procedures

* Acting as the customers' advocate by providing assistance to resolve customers' issues and problems

* Understanding and maintaining working knowledge of customers' products, services, departmental systems, software, policies and procedures

* Researching and analyzing customer concerns to determine root causes and trends

* Documenting calls properly in departmental systems and software

* Collaborating with Management and other areas of the organization to identify areas of customer dissatisfaction and trends concerning issues

* Performing other related projects and duties as assigned

* Post High School education/training or equivalent combination of education and experience

* At least 2 years of previous sales or customer service experience, preferably in the healthcare industry

* Excellent oral and written communication skills and interpersonal skills

* Previous system user experience in a highly automated environment

* Strong personal computer skills

* Demonstrated analytical skills desirable

* Excellent telephone manner; ability to handle high volume of calls efficiently and courteously

* Ability to perform in office environment with extended periods of sitting, using telephone, viewing computer screens, standing, reaching, and lifting files, binders, and computer reports

*Compensation Type:*Hours*Minimum Compensation:*0.00*Maximum Compensation:*0.00 3ca1a022f00f449f87449ef768b28cfd