913 - Field Service Manager (Rocky Hill)

Cummins Inc.
Rocky Hill
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
913 - Field Service Manager (Rocky Hill)

**Field Service Manager**

Cummins Sales and Service knows how to generate power! We are the area distribution arm for Cummins Engine and Power Generation. Currently we have an immediate need for a **Field Service Representative** to join our team at our **Rocky Hill, CT** branch located at 914 Cromwell Ave., Rocky Hill, CT 06067.


?? Oversee/manage the Field service department for both engine and power generation through the functions of delegating authority, assuring quality and efficient service, and hiring and training service personnel. Promote the principle of customer-led quality in every action with external and internal customers.


?? Maintain acceptable efficiency and recovery rates.

?? Review and approve service department payroll.

?? Maintain service department in a way to project total quality and customer-led mindset.

?? Promote the overall appearance of the service facility by maintaining a clean and orderly service department. Develop a sense of professionalism in the service department.

?? Ensure that all shop safety rules and procedures are carried out.

?? Delegate authority to competent service personnel to carry on the service department's work in an efficient and productive manner.

?? Plan shop workload in cooperation with other departments affected to assure prompt completion of service work.

?? Ensure that all shop tools and equipment are properly maintained and accounted for. Initiate needed repairs or replacement of tools. Request additional tools required to ensure highly productive and quality work.

?? Ensure that all service programs, policies and processes are carried out by all service personnel.

?? Hire, dismiss, and review all service department personnel subject to approval by senior management and the local Operations Manager.

?? Ensure that service trucks are properly maintained and in good working order.

?? Ensure compliance with the company tool program.

?? Oversee and schedule training for all service department personnel.

?? Approve policy claims.

?? Make sales calls with the Operations Manager and sales reps to obtain potential customers, as well as current users or sellers of Cummins products to promote business and retain customers.

?? Resolve customer disputes in connection with either factory or distributorship warranties.

?? Resolve internal disputes.

?? Control disposal of waste products for branch (e.g. anti-freeze.)

?? Assist with the development of annual plans for the service department and measure performance against the plans on a monthly basis.

?? Cummins focuses strongly upon safety in all aspects of our operations. The successful candidate must likewise consider safety as paramount and demonstrate a substantial awareness of work place safety and environmental knowledge.

?? Creates, maintains and promotes a safe clean workplace.


?? High school diploma or equivalent required. Bachelor's degree preferred.

?? Extensive knowledge of all Cummins products.

?? 7-10 years experience in engine, power generation or electrical mechanics.

?? Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others.

?? Willingness and confidence to be active in increasing customer contacts.

?? Must possess superior interpersonal and customer relation skills.

?? Must have knowledge and ability to operate computer in service functions.

?? Must have extensive understanding and knowledge of warranty and service programs available for Cummins products.

?? Ability to travel to customer's offices and facilities.

?? Exceptional written and verbal communication skills.

**We at Cummins are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.**

EEO is the Law Poster at

EEO is the Law Poster Supplement at eeb28dda5a4b6c9af626f37a1