Customer Service Engineer

Christie Digital
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
World Leader in Visual Solutions for World-Class Organizations Christie, a global visual technologies company, offers diverse solutions for business, entertainment, and industry. With expertise in film projection since 1929 and professional projection systems since 1979, we've established a reputation as the world's single source manufacturer of a variety of display technologies and solutions for cinema, large audience environments, control rooms, business presentations, training facilities, 3D and virtual reality, simulation, education, media and government. As a market leader, Christie has installed over 100,000 projection solutions worldwide.

At Christie we believe that employees create our success and in exchange we provide competitive salaries, and an excellent benefits package including medical, dental, 401(k) with employer matching, paid time off, tuition reimbursement, and more.

We are currently seeking a highly motivated Customer Service Engineer in Hartford, CT.

The CSE position will be responsible for installation, repair, maintenance and support of CDS products, digital projection systems, 35mm film as well as related OSA and Interactive media systems equipment. You will process all administrative paper work associated with your work, be responsible for technical support of specialized internal applications, and inventory management.

Accountabilities Include:

1. Provide technical support to customers while remaining cost effective.

2. Repair, and update products and software.

3. Repair or update any and all projectors still under factory warranty or under service contracts.

4. Familiar with a variety of the field's concepts, practices, and procedures. Maintains extensive experience and judgment to assist the Customer Service Team on all technical issues.

5. Provide service feedback to the marketing, engineering and production departments

6. Perform emergency service at the client's locations as needed to ensure the full functionality of OSA system, Interactive media systems related equipment and Digital Cinema projectors and systems.

7. Provide technical training for the end user relating to the operation of OSA system and related digital equipment.

8. Ability to diagnose and repair Digital Projectors and Digital systems.

9. Ability to diagnose and repair complex technical problems independently.

10. Perform maintenance/repair/alignment on 35mm film projector.

11. Perform maintenance/repair/alignment on Audio A/B chain.

12. Perform maintenance/repair/alignment on house automation system.

13. Support live events/screening for Digital Cinema

14. Ability to research complex customer issues ensuring a timely resolution.

15. Provide detailed technical documentation relating to all functions performed.

16. Perform preventative scheduled maintenance to ensure optimum operation and a minimum of down time of OSA, Interactive media systems system and Digital Cinema projectors and systems.

17. Process and maintain accuracy of inventory per SOP

18. Travel requirement would be approximately 20%

19. Provide 24/7 technical support

Responsibilities Include:

1. Test and evaluate equipment.

2. Coordinate equipment repairs and maintenance accurately allowing sufficient time for transit and testing.

3. Provide timely and effective technical support to meet the customers' expectations via telephone or in person.

4. Develop and maintain good customer relationships.

5. Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department.

6. Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure related to CDS brand and related equipment.


* BS/BA in a technical field or equivalent technical experience

* 5 yrs in similar industry

* Troubleshooting and Electronic Skills

* Field Service & Equipment Repair

* Ability to lift 80lbs without assistance

* Ability to safely climb ladders up to 15 feet.

* Experience with LCD, D-ILA, and or DLP Technology

* Expert level ability to diagnose and repair Digital Projectors and Digital systems


To comply with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the Essential Duties of the job. Use these codes to complete this section: "F" for frequently; "O" for occasionally; "N" for not at all.


On the job the employee must: On the job the employee must be

able to:

(F) Bend (F) Sit (F) Read/Comprehend

(O) Squat (F) Stand (F) Write

(O) Crawl (O) Walk (F) Perform calculations

(O) Climb (O) Push/Pull (F) Communicate orally

(O) Kneel (F) Reason and analyze

(F) Handle objects (manual dexterity)

(O) Reach above shoulder level

(F) Use finger movements

(F) Other__Travel__________

Must carry/lift loads of:

(F) Light (Up to 25 lbs.)

(O) Moderate (25-50 lbs.)

(O) Heavy (Over 50 lbs.)

Salary is open to discussion and negotiable depending on experience. Please provide a brief salary history.

Please note that we will be unable to offer relocation assistance or visa sponsorship for this position.

Employment Opportunity employer of minority, female, protected veteran (VEVRRA) and disabled persons. We are committed to building a diverse and inclusive workplace.

If you require special assistance or accommodation while seeking employment with Christie Digital Systems USA, Inc., please call Human Resources at 236-8610. We are open Monday through Friday from, 7 a.m. to 5 p.m., Pacific Time.