Customer Service Manager

United Technologies Corporation
Windsor Locks
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Aftermarket Electric, Environmental & Engine Systems (ES) is seeking a Customer Service Manager who will be responsible to improve our customer performance through the understanding of our processes, key customer issues and points of concern, along with conducting data analysis, reporting metrics, and implementing/supporting RRCA to solidify our performance results. In this role, the incumbent will drive continuous improvement across key business objectives and will interface with customers and senior management.

Essential Responsibilities:

* Own customer satisfaction with everything under your direction

* Achieve required delivery and performance levels

* Foster a culture of continuous improvement

* Develop and implement process controls

* Employ ACE (continuous improvement operating system) & Lean rigors to all functions

* High level of attention to detail and accuracy

* Mentor and motivate associates in customer satisfaction and developing robust RRCA

* Coordinate resources to achieve goals with a timely and cost-effective strategy

* Perform miscellaneous assignments as required / requested Qualifications At least 7 years of experience in an operations or manufacturing company

Demonstrated experience in making sound judgments. Demonstrated success in leading by example. Previous customer-facing experience strongly preferred. Aerospace experience strongly preferred. Experience in aftermarket/MRO a plus. Ability to facilitate and manage change effectively. Lean Manufacturing experience/training strongly desired. Candidate must be willing to relocate.

US Citizen or Permanent Resident required due to export control requirements of the position. Education BS in business, engineering or related field.

Graduate degree strongly preferred.