Customer Service Supervisor

Rocky Hill
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.


1. Monitor activities of associates as needed to insure maximum efficiency of the team

2. Ensures that all policies and procedures are adhered to and call standards are met

3. Handles and resolves escalated customer complaints and issues

4. Ensure adherence to work schedule

5. Provides coaching and call support to associates

6. Evaluates staff performance administers disciplinary actions consistent with company policy.

7. Interviews and hires customer service associates

8. May travel on business for meetings or events as needed.

Education and Experience Requirements

* Associate's degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience

* 1-2 years of supervisory or management experience required

Knowledge, Skills, and Abilities

* Knowledge of customer service practices and processes

* Supervisory management and leadership skills, including coaching and performance management

* Organizational and process management and leadership skills

* Written and verbal communication skills, including delivering presentations

* Business process analysis skills

* Attention to detail and analytical skills

* Ability to operate independently and collaboratively within a team

* Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

* Sit, stand and walk

* Use hands and arms to handle, feel or reach

* Speak and hear

* Use close vision abilities

Occasionally required to:

* Lift or move up to 25 lbs

* Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

* Noise level

o Low to moderate

* Adverse Conditions

o Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities

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