FT Customer Service Coordinator

Recruiter
William Backus Hospital
Location
Wethersfield
Salary
Competitive
Posted
Oct 08, 2016
Closes
Oct 19, 2016
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Establisheseffective working relationships with customers including nursing facilitypersonnel, physicians, hospital staff, internal and external clients. Responds to all incoming telephone calls todetermine customer needs and to facilitate timely and appropriate services,fulfill requests for information and if appropriate relay requests toappropriate program or department.

Actsas regional intake Business Development liaison to VNAHC staff, departments andprograms to troubleshoot problems related to referrals.

Entersall necessary referral data into VNAHC database. Records and transmits intake writtenreferrals as necessary. Inputs information provided by referrers including butnot limited to, patient demographic and financial information, name ofphysician responsible for cases referred to VNAHC.

Analyzes,organizes and maintains records of customer service logs, performance reportsand applications to monitor intake staff work lists and facilityreferrals. Monitors additional data asrequested.

Maintainsproductivity and quality consistent with VNAHC goals and standards.

High School Diploma

One Year Clerical Experience

Computer Literate