Automotive Customer Service Advisor - W. Hartford, CT

Sears Holdings Corporation
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Seeking a challenging and fast-paced work environment? Our Customer Service Advisers participate in a highly rewarding program that recognizes outstanding performance. With industry-leading training and strong people-focused leaders, we are committed to advancing your skills and career growth. At Sears Auto Center, we truly are customer focused. This is why we look for individuals that not only have customer service knowledge and experience, but those who enjoy helping others. We are seeking a success oriented customer service adviser who will work passionately towards assisting and educating customers on options available, to provide customer assistance and deliver a positive automotive center experience. The customer service adviser is responsible for selling and servicing customers within the automotive center by maintaining knowledge of product and services.

Job Duties/Responsibilities:

* Recommend vehicle repair and maintenance to customer and promote sale of products and services mutually beneficial to customer and dealership

* Build relationships with customers to promote repeat and referral service business

* Building Customer Satisfaction & Loyalty.

* Energetic responsiveness to every customer, on the phone and in the store

* Solutions oriented selling

* Involvement in every aspect of the store operation.

* Continuously learns new technical information and techniques in formal training sessions in order to stay ahead of the rapidly changing automotive technology world.

Required Skills:

* 1-2 years of Retail Sales preferred

* Must have Valid Drivers License

* Pre-employment drug test and background check will help assure we build teams of people who can best work with others and serve customer needs.

Preferred Skills:

* Solutions oriented sales experience

* Retail experience

Education Requirements: HS Graduate or Equivalent

License/Certificate Required: Yes

Driver's License Required: Yes

Age Requirement: 18+

Equal Opportunity Employer / Disability / Vet.