BDL Customer Assistance Rep - Part Time

Recruiter
American Airlines
Location
Hartford
Salary
Competitive
Posted
Oct 08, 2016
Closes
Oct 19, 2016
Industry
Airline
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Additional Locations: None

Job Description

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:

* Accepting, checking and tagging customers baggage at kiosks

* Processing and completing credit card baggage transactions at kiosks

* Assisting customers with self-service kiosk check-in and kiosk baggage processing

* Queuing lines in ticket counter areas

* Accepting and activating customers self-tagged baggage

* Performing clearance and verification of documents at kiosks

* Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement

Job Qualifications

* Ability to serve customers courteously, professionally and efficiently

* Cognitive skills to perform basic functions

* Bend, stoop, and lift up to 70 pounds, sit, or stand for prolonged periods of time and walk long distances

* Ability to work well under stress/pressure with minimal supervision

* Ability to work irregular and/or extended hours, including weekends and holidays, per shift bid

* Must report to work on a regular and timely basis

* Must have high school diploma or GED equivalent

* Must be 18 years of age or older

* Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations.

* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

* Must be authorized to work in the U.S.

Additional Locations: None

Nearest Major Market: Hartford

Job Segment: Customer Service Representative, Customer Service