BDL Customer Assistance Rep - Part Time

American Airlines
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Additional Locations: None

Job Description

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:

* Accepting, checking and tagging customers baggage at kiosks

* Processing and completing credit card baggage transactions at kiosks

* Assisting customers with self-service kiosk check-in and kiosk baggage processing

* Queuing lines in ticket counter areas

* Accepting and activating customers self-tagged baggage

* Performing clearance and verification of documents at kiosks

* Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement

Job Qualifications

* Ability to serve customers courteously, professionally and efficiently

* Cognitive skills to perform basic functions

* Bend, stoop, and lift up to 70 pounds, sit, or stand for prolonged periods of time and walk long distances

* Ability to work well under stress/pressure with minimal supervision

* Ability to work irregular and/or extended hours, including weekends and holidays, per shift bid

* Must report to work on a regular and timely basis

* Must have high school diploma or GED equivalent

* Must be 18 years of age or older

* Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations.

* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

* Must be authorized to work in the U.S.

Additional Locations: None

Nearest Major Market: Hartford

Job Segment: Customer Service Representative, Customer Service