Customer Support Associate

Rocky Hill
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time

Who are we? TEKsystems?? Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001. We are the nation's largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems?? has over 100 offices throughout the United States, Canada and Europe. A three billion dollar company, our best-in-class staffing and project delivery processes, coupled with the core values that guide our company culture, fuel our success.

Why us? TEKsystems?? offers great opportunities for advancement, personal and professional growth, and unlimited earning potential. IT markets are outperforming the rest of economy, and we are growing at a rapid pace. TEKsystems?? seeks professional individuals with competitive spirit, drive, team mentality, courage and commitment, who have demonstrated perseverance, and are looking to build a long term career in a sales driven environment. There is growth potential within the organization including a defined career path.

Scope of Position:

The CSA reports to the CSS and provides the highest level of customer service to external customers, as well as, corporate and field office employees. Acting as a proficient expert in the following essential job specific areas, the CSA position places an overall focus on data collection, data integrity and customer service while representing positive professionalism within all relationships. Commitment to the core values and competencies are essential to the CSA role.


Essential Functions of the Customer Support Associate:

* Possess general knowledge of payroll and benefits; including employment agreements, Federal, State and Local regulatory compliance, health insurance and 401K

* Administering contractor on boarding and off boarding process; including new hire and rehire contractor paperwork and exit paperwork

* Responsible for data entry, validation of data and data integrity for all information entered into PeopleSoft

* Responsible for contractor payroll process; including collection, verification and processing of hours and timecards

* Collect, audit and track contractor expense reports

* Ability to understand and retain TEKsystems' business policies and practices in order support operations

* Accountable for retaining a complete knowledge base of account/ client specific compliance requirements

* Management of all drug and ba