Electrical Component Assembler / Customer Service Rep - Cheshire, CT

Recruiter
Airgas Inc
Location
Cheshire
Salary
Competitive
Posted
Oct 08, 2016
Closes
Oct 19, 2016
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
JOB SUMMARY:

Assist in assembling electrical and mechanical components. Perform final QC of assembled components and prepare components for shipment. Provide customer service support for fielded equipment.

ESSENTIAL DUTIES AND ACCOUNTABILITIES:

• Provide assistance for customer service care with Airgas personnel and end use customers.

• Diagnose, test, or analyze the performance of electrical components, assemblies, or systems.

• Set up and operate standard or specialized testing equipment.

• Obtain and evaluate all relevant information to handle product and service.

• Process orders, forms, applications, and requests.

• Other job duties as may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of electronic equipment, computer hardware, and software.

• Knowledge of tools and principles involved in production of precision technical plans

EDUCATION and/or EXPERIENCE:

• High school diploma, technical degree, bachelors degree. or something equivalent

• Knowledge of customer services ethics, principles and procedures

TRAVEL REQUIREMENTS:

• Must have reliable, appropriate transportation.

• Frequently (34% to 67% of work time)

COMPUTER SKILLS:

• Advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)

COMMUNICATION and/or CRITICAL THINKING SKILLS:

• Ability to write routine business reports and business correspondence in English.

• Ability to effectively present information and respond to questions from employees and/or customers.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals using the English language.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percentages.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.