Rater Training Coordinator

New Haven
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
The Rater Training Coordinator is responsible for managing or supporting multiple tasks to ensure the timely delivery of Rater Training services in a Clinical Trial.

This role will require extensive written interactions with clinical sites and sponsor/CRO staff in Japan as well as countries worldwide.

Essential Job Functions:

Manage and execute tasks in line with company SOPs and agreed regulatory standards in both Japanese and English, including the following:

+ Fully support day-to-day activities of Rater Training Managers/Leads with minimal oversight on assigned tasks including but not limited to review of submitted training materials from raters or reviewers, user/site set-up in ePortal platform, shipping logistics oversight, and review of completed test forms for central monitoring.

+ Point of contact for site support questions - able to resolve all common questions independently.

+ Impeccable record keeping of all tasks (regular updates to applicable trackers and maintenance of high volume of email/site communications).

+ Able to follow study conversations, responsible for communicating updates and taking meeting minutes.

+ Support other staff during meetings and communications with agendas and minute creation.

+ Plan and track project specific tasks.

+ Work closely with clinical sites to deploy materials and training.

+ Assist internal activities leading to the completion of client deliverables.

+ Direct communication with site coordinators at clinical settings, activity and communication tracking and general support throughout study.

+ Interact with CRAs for site monitoring activities.


+ Fluent in Japanese especially in formal Japanese writing; knowing how to write business emails preferable

+ Bachelor's degree or 1+ years of relevant experience

+ Project Management, Service Related, or Administrative Support industry experience preferable

+ Detail oriented

+ Ability to manage and prioritize multiple tasks simultaneously

+ Microsoft Office proficiency

Other Skills/Abilities:

+ People skills: within the team, and with customers and third party providers, strong desire to learn, to seek feedback on performance and to learn quickly.

+ Communication skills: both written and oral, conflict resolution

+ Work skills: eye for detail, problem solving, compulsion to check and double-check work product, ability to work fast, impeccable record keeping and compliance to procedures, high level of computer literacy (Excel/Office savvy).

+ Good organizational skills: handling multiple tasks, establishing and managing competing priorities, ability to work independently and to be proactive


Cogstate is a leading cognitive science company focused on optimizing the measurement of cognition (brain function) to guide decision-making in clinical trials, academic research and healthcare. Cogstate commercializes rapid, reliable and highly sensitive computerised cognitive tests and provides expert support for traditional neurological assessments. Science, innovation and excellence in delivery are at the core of everything we do. Cogstate offers health, dental, and vision benefits as well as 401K plan matching. Cogstate is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. 9b02bb4e43974df18b907c1b82c510b2