Collections Account Representative - Call Center Agent (Finance)

Alliance Data Systems Corporation
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Collections Account Representative - Call Center Agent (Finance)

About Us

If you are you ready to take your next big career step with a respected leading provider of tailored marketing and loyalty solutions, then join us at Alliance Data! As providers of branded credit cards for top companies, it's easy to assume we're simply a bank - but the truth is, we're so much more than that. Rather than building our portfolio, we focus on growing our partners' sales. Our team of experts is on the cutting edge of marketing, loyalty and data-driven insights - making us relationship builders who drive results and create connections. That's deliberately different, and that's exactly who we are.

Due to our continued success, we are seeking results-driven and customer service-oriented Collections Account Representatives to join our growing team. In this position, you will play a key role receiving or making outbound calls to negotiate settlements or secure payment arrangements with customers who are between 1 - 6 months past due on their credit card accounts, with the purpose of bringing their accounts current. From manually dialing and skip tracing, to working with an automated dialer, your main focus will be to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.

At Alliance Data, we consider ourselves to be a family - one that works hard together, supports each other and motivates each other. It's all rooted in our culture - one that embraces inclusion and diversity while empowering each associate to progress personally and professionally. If this sounds like the career move you've been waiting to make, and if you meet our qualifications, we want to talk with you! Contact us today!

"What's in it for you?"

* Competitive Compensation performance-based incentives!

* Medical, Dental, and Vision Coverage

* Fitness reimbursement and wellness programs

* 401(k) with company match

* Employee stock purchase plan

* Paid time off

* Back-up child care

* Tuition reimbursement

* A dynamic and innovative work environment

* Countless career and development opportunities

* And so much more!

Collections Account Representative - Call Center Agent

(Full Time / Accounts Receivable Support / Customer Service / Accounting / Finance)

Job Requirements

We are looking for adaptable and dependable Collections Call Center Agent who combine a passion for providing quality customer service with a background in banking or collections support to secure payment arrangements. You should also have the time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers.

Minimum Qualifications:

* High school diploma or GED

* Stable employment record

* Ability to maintain outstanding attendance at all times

* Schedule flexibility to work 40 hours per week including days, evenings and weekends

* Ability to effectively communicate in a respectful and assertive manner

* Willingness to submit to and pass E-Verify and background check

* Ability to feel comfortable sitting for most of an 8h shift

Preferred Skills:

* Excellent computer abilities to navigate our care systems, as well as the Windows environment

* Ability to negotiation payment

* Strong problem solving skills

* Basic data-entry and typing skills

* Basic mathematical abilities

Preferred Qualifications:

* Previous collections, call center or sales experience

Collections Account Representative - Call Center Agent

(Full Time / Accounts Receivable Support / Customer Service / Accounting / Finance)

Build trust. Work Together. Communicate Openly. Innovate and Create. Teach and Learn. Give Back. Have fun and grow with us!

Apply now!