Front Desk Service Rep I

La Quinta Inns & Suites
New Haven
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Here's your opportunity to "Work on the Bright Side??"! La Quinta Inns & Suites??, a leader in the hospitality industry, is seeking an outgoing, professional, and energetic Front Desk Sales Representative to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, "energy-giving" attitude to be the bright spot in each guest's day.

Other key duties include:

• Process guest registrations, including collecting payment

• Complete shift reports

• Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed

• Promote, answer questions about, and enroll guests in La Quinta's frequent guest program

• Assist other team members in various assignments including operating the courtesy van and/or assisting with breakfast, laundry, or housekeeping duties

• Maintain and clean the lobby and bathroom as needed

Keywords: customer service, guest service, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job

Minimum Experience, Education, Skill & Physical Requirements:

• Must have a high school diploma or equivalent

• Must be flexible in hours and days worked

• Must be able to stand for long periods of time

• Must be able to lift 25 - 50 lbs. and carry up to 10 lbs.

• Must have sound judgment and discretional skills and be able to work with little or no supervision

• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel

• Must be able to operate basic office machines, i.e., copier, fax, printer, etc. • Must display very good organization and time management skills

• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities

**Job:** *Front Desk*

**Title:** *Front Desk Service Rep I*

**Location:** *New Haven,CT*

**Requisition ID:** ** 87ff8d69c8a049b294e65d7d3f64ebc9