Customer Account Representative

Rent-A-Center Inc.
New Haven
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
At Rent-A-Center, our business is centered on service and we're passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management.

As a Customer Account Representative, you would be responsible for:

* Maintain accurate records of customer account activity, to include current and past due accounts

* Review past due accounts and communicate in person and via phone with the customers to promote timely payments

* Collect customer payments on a timely basis and meet daily/weekly collection standards

* Complete customer service calls in a timely manner as assigned

* Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise

* Deliver merchandise to customer homes in Company provided vehicle as assigned

* Install and set up merchandise, and instruct customers on proper use of merchandise

* Pick-up merchandise from customer homes as assigned

* Greet and assist customers on the sales floor

* Obtain new rental orders on the sales floor and over the phone

* Complete rental agreements as required

* Prospect for new business by telemarketing and distributing print materials

* Refurbish merchandise to like new condition

* Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials

* Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

Our coworkers also enjoy a total rewards package that includes:

* Industry-leading pay ranges for all positions

* Sundays off

* Paid sick/personal days

* 10 days paid vacation after one year

* Employee discount plan

* Great benefits with 401 (k) and company match

* Must be at least 19 years of age

* High school diploma or GED

* Friendly with great communication skills

* Excellent customer service skills

* Valid state driver's license and good driving record

* Must be able to lift and move (push/pull) heavy items and merchandise as needed

* Typically works 38-40 hours a week depending on business needs