Associate Manager, Customer Master Operations

Regeneron Pharmaceuticals
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Known for its scientific and operational excellence, Regeneron is a leading science-based biopharmaceutical company that discovers, invents, develops, manufactures, and commercializes medicines for the treatment of serious medical conditions. Regeneron commercializes medicines for eye diseases, high LDL-cholesterol, and a rare inflammatory condition and has product candidates in development in other areas of high unmet medical need, including oncology, rheumatoid arthritis, asthma, atopic dermatitis, pain, and infectious diseases.


The Associate Manager, Customer Master Operations is a key contributor to the team responsible for providing proactive support to Regeneron's field-based teams and their management specifically in the area of Customer Master Management. The person in this position is critical in helping to ensure that the data within Regeneron's Customer Master fully meets the needs of the business and that the associated policies and processes are effectively implemented and maintained. This position is also critical in driving improvements to data management processes and plays an active role in providing Customer Master support to internal customers.

Job Duties:

• Assume a lead role in ensuring that the Regeneron Customer Master Data is as up-to-date and as accurate as possible at all times, proactively managing data in, data quality, and data feeds out to both internal and external systems.

• Serve as the subject matter expert and primary point of contact for projects related to data sharing, including with Regeneron alliance partners.

• Participate in process and functional Customer Master design activities, communicating the needs of the business during design and build, and then actively contributing to test and deployment activities.

• Continuously monitor the productivity of the Data Integrity Team by verifying data and making suggestions for changes/improvements to existing processes and/or new procedures that might increase efficiency.

• Liaise with Business Analytics to develop relevant reporting, customized dashboards and meaningful service level metrics as required. Provide ad-hoc reports and analyses as needed.

• Proactively help to ensure that Regeneron's Commercial Systems remains best-in-class and that all associated processes reflect continued compliance with all laws and regulations.

Other Duties and Responsibilities:

• Develop strong relationships with Commercial Management to help ensure full adoption of the systems designed to meet the needs of their business.

• Work with the Field-based teams to help ensure 100% adoption rates.

• Ensure that process maps and data interface agreements related to Customer Master are documented accurately and kept current.

• Collaborate with the appropriate Training groups to deliver pertinent training on a schedule that best serves the needs of the business.

Job Requirements:

- 3 - 5 years experience managing Customer Master Data, preferably in a healthcare setting.

- Bachelor's Degree Required

• Outstanding collaborative and customer service skills with proven ability to interact effectively with management, field-based teams, vendors, partners, and peers.

• Experience in managing Customer Master Data processes and systems, preferably in a healthcare setting.

• Demonstrated experience in data mapping/exchange and gathering requirements for same.

• Detail-orientated with strong analytical and problem solving skills.

• Ability to work independently and in a team environment.

• Proven experience working in a customer-oriented, fast-paced environment.

• Ability to maintain professionalism under stressful or adverse conditions.

• Excellent communication skills.

• A strong understanding of healthcare Customer Master Data.

• Experience of working with Visio or an equivalent process mapping tool.

• In-depth knowledge of Microsoft Excel and/or Microsoft Access.

• Experience in training Field-based employees on systems and processes.

• Direct supervision of the Data Integrity team (3-4 direct reports).

This is an opportunity to join our select team that is already leading the way in the Pharmaceutical/Biotech industry. Apply today and learn more about Regeneron's unwavering commitment to combining good science & good business.

To all agencies: Please, no phone calls or emails to any employee of Regeneron about this opening. All resumes submitted by search firms/employment agencies to any employee at Regeneron via-email, the internet or in any form and/or method will be deemed the sole property of Regeneron, unless such search firms/employment agencies were engaged by Regeneron for this position and a valid agreement with Regeneron is in place. In the event a candidate who was submitted outside of the Regeneron agency engagement process is hired, no fee or payment of any kind will be paid.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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