Part Time Teller

Recruiter
First Niagara Financial Group
Location
Wilton
Salary
Competitive
Posted
Oct 08, 2016
Closes
Oct 19, 2016
Industry
Banking
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
**Required Skills:**

* High School Diploma or G.E.D. required

* 6 months cash handling experience required

* 3-6 months with a retail/sales/referral experience

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**Overview**:


The primary functions of the Teller are to be a customer experience champion, a service and sales facilitator as well as a consumer banking transaction expert.

**SALES EXPECTATIONS**

* Convert service interactions to sales referrals and achieve prescribed referral goal

* Prioritize and deploy daily, the most efficient high impact activities to generate referral outcomes

* Fully leverage available sales tools, prescribed in-branch routines and best practices to drive referral activity

**SERVICE EXPECTATIONS**

* Facilitate customer transactions in an accurate and timely fashion

* Provide a consistent and exceptional customer experience that helps contribute to the attainment of branch customer satisfaction and loyalty targets (Drive for "5")

* Demonstrate exceptional customer service behaviors to create advocacy and earn the right to expand relationships

* Do what's best for the customer by referring to branch team members and cross-functional business partners as appropriate

* Take personal ownership for the resolution of customer service issues

**PEOPLE EXPECTATIONS**

* Be a positive and effective team player by helping others on the team achieve success

* Proactively seek coaching to development service and sales skills and identify and share ways coaching would be most beneficial to you

**ADMINISTRATIVE/OPERATIONAL EXPECTATIONS**

* Maintain adequate control over cash and maintain cash differences within prescribed bank policy

* Maintain operational proficiency in performing client transaction/service

* Maintain operational proficiencies while conducting back office compliance and security procedures

* Stay informed and be clear in understanding operational changes, as they occur

* Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements


EEO/AA Minority/Female/Disability/Veteran
*Requisition Number:* 13191


*Job Title:* Part Time Teller


*Area of Interest:* Branches


*Department:* Norwalk Branch - 784


*Location:* Norwalk Branch


*Position Type:* Part Time


*State:* Connecticut


*City:* Norwalk Stamford Westport Wilton e968029e418c496fa8d57bb22775d0b8