Customer Relations Coordinator - Spectrum Business

Charter Communications
Oct 08, 2016
Oct 19, 2016
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
*Company Overview:*

Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.

Customer Relations Coordinator Spectrum Business Repair - Provides basic customer support related to Charter services, including handling basic troubleshooting internet/phone and video issues as well as basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

/Actively and consistently support all efforts to simplify and enhance the customer experience. /

Effectively present and discuss Charter products and services.

Convey an image of quality, integrity and superior understanding regarding services.

Manage customer interactions professionally and efficiently.

Effectively address customer questions, complaints and concerns.

Remain current and knowledgeable on every aspect of supported product.

Facilitate customer issue escalations to local management/support as required.

Comply with company and call center policies and procedures.

Accurately document customer account records based on actions taken.

Fulfill work schedules as required.

Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.

Keep supervisor informed of any work-related concerns.

Perform other duties as assigned.

*Skills/Abilities and Knowledge*
/Ability to read, write, speak and understand English/
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Office Suite and general intranet navigation

High school diploma or equivalent

*Related Work Experience*
Experience providing basic technical support to external customers

*Related Work Experience*
Previous ACSR experience
Experience working in cable operations and/or telecommunications call center

Normal office conditions


*/EOE Race/Sex/Vet/Disability/*
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.

**Title:** *Customer Relations Coordinator - Spectrum Business*

**Location:** *Kentucky-LOUISVILLE*

**Requisition ID:** ** 181c425d32b14bb0a7ad9d2e05dc0997