Retail Customer Service Specialist

Dick's Sporting Goods Inc
White Plains
Oct 08, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time

DICK'S Sporting Goods is seeking a Customer Service Specialist to join our team! Every associate at DICK'S Sporting Goods is united by a common thread - our PASSION for the sports we love. Associates joining our team have an opportunity to be a part of a growing Fortune 500 company that makes lasting impacts on our communities through sport and activity.

Customer Service Specialist Duties:

* Create a world-class customer experience by providing passionate customer service and selling through customer engagement

* Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions

* Serve as primary customer service provider at the front end and liaison between customers and management

* Ensure customers receive outstanding service by adhering to and enforcing customer service programs

* Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure

* Uphold DICK'S Sporting Goods' standards for merchandise presentation of the best apparel and equipment brands in sporting goods

* Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions

* As business needs arise, other tasks may become necessary


Success Profile :

* Flexible availability - including nights, weekend, and holidays

* Ability to provide outstanding customer service

* Ability to direct efficient front-end operations

* Basic cash management procedures

* 1-2 years of Retail Cashier or Sales experience preferred

Click HERE to review our Rewards & Benefits Information

Candidates seeking employment with DICK'S Sporting Goods should be prepared to successfully complete a pre-employment background check prior to beginning employment.

DICK'S Sporting Goods is an Equal Opportunity Employer.