Call Center Sales and Service Representative

Verizon Communications
Oct 08, 2016
Oct 19, 2016
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time

As a Sales and Service Representative, you will be the voice of Verizon broadband, entertainment and telecommunications products and services to our customers. You'll also help our customers get back on track by investigating, troubleshooting and resolving their inquiries, disputes and/or complaints.


* Meet or exceed corporate sales objectives through identifying customer's needs to proactively sell Verizon key broadband, entertainment and telecommunications products and services.

* Educate customers on our broadband, entertainment and telecommunications products and services via telephone.

* Respond to requests from customers, agents and vendors for products and services including installation, disconnection, changes, account balances, etc.

* Resolve customer inquiries on service, billing, rates, adjustments and policy issues.

* Promote a positive corporate image and customer perception of Verizon.

* Establish, update and retrieve customer service data.

* Work with other departments to achieve customer requirements.

* Identify customer needs and offer relevant products and services for sale.

* Complete clerical activities associated with bill collection.

* Operate a computer and wear a headset while sitting at a workstation for an extended period of time.


* Knowledge of Microsoft Windows and PC hardware and software.

* Experience working with customers on the phone to isolate and resolve problems.

* Availability to work evenings, weekends, holidays and overtime as needed.

Preferred Qualifications:

* A two-year degree and/or one year of relevant experience.

* Strong organizational skills.

* The ability to manage several activities at once.

Salary Information

Weekly Rate: $438.00 - $1407.50

Additional Information

Hours of Operation: 8am - 9pm (Mon - Fri) 8am - 5pm (Sat); overtime may be required based on the needs of the business

Test(s) Required

Verizon Job Fit Test A

VZ Test for Customer Service

Sales and Service SI

Test Preview

Test Previews

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.