Supervisor - Meter Systems & Data Management

Oct 07, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description Summary:

Position Summary:

Supervises and plans the day to day operations of the staff relating to meter data gathering including all aspects of the meter data management systems, inventory and service order systems and strategies for all Eversource territories. Responsible for supervising the development, training, and release of application systems for metering data business functions. Supervises all maintenance and support needs for data collection processes utilized by meter reading, meter service functions, and related billing functions. Key interfaces include IT, Distribution, Customer Group, Meter Service, and ISO/Load Research.

* Recommends and coordinates continuous improvement activities for metering technologies including operational trends, internal and external benchmarking, identification of industry "best practices" and facilitation of process improvement teams.

* Directs the development and implementation of work method standards and operating procedures to ensure effective operation of all associated meter collection systems.

* Ensures that scalar and/or Time-Of-Use (TOU) customers are billed in an accurate, reliable, and timely manner.

* Identifies and communicates group and individual performance measures and expected performance levels, assesses team/individual performance and realigns performance measures, as appropriate.

* Ensures compliance with regulations and Company policies, changing operating procedures as necessary.

* Interacts with internal and external customers and resolves concerns and complaints as necessary. Responsible for customer satisfaction with response to meter data management.

* Develops and supervises staff which includes training, scheduling, and conflict resolution.

* Recommends appropriate staffing levels and performance standards.

* Monitors performance and reviews deliverables for accuracy, timely and proper processing.

* Proposes, evaluates, and implements operational activities to determine and recommend streamlining opportunities including process automation through system enhancements.

* Participates in the development of strategic metering plans, including the design, development, testing, and deployment of new systems and technologies in collaboration with other Eversource stakeholders, such as Meter Planning, Meter Service, Engineering, and Enterprise Planning.

* Provides day to day support to ensure the health and continuous improvement of the meter to bill process in conjunction with Quality Assurance and Customer Group.

* Monitors, on a daily basis, operational trends and system applications related to the meter to bill process.

* Remains current with technology trends in meter-to-bill solutions.

* Will have storm restoration and emergency assignments.

Position Requirements:

Baccalaureate degree in a technical or a business-related discipline or equivalent experience. A minimum of three (3) years of experience in the utility industry. Thorough knowledge of metering systems, operational principles, process improvement, information needs and systems utilized by the metering functions is desirable. Demonstrates competency and proficiency in oral and written communications; is customer driven; displays initiative; accepts responsibility; holds others accountable; participates in and facilitates team effectiveness; thinks and acts analytically; makes sound decisions to support the department's mission; applies knowledge and skill to solve problems and respond promptly, appropriately and constructively to employees. Requires excellent interpersonal skills, as well as business acumen. Ability to use PC desktop applications (e.g., Microsoft Word, Excel, Power Point) and working knowledge of meter data applications and other relevant technology applications.

Please submit a resume with your application.

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor