HSMC Account Specialist - Diffusers and Combustors

United Technologies Corporation
East Hartford
Oct 07, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
The Global Supply Chain team is responsible for working closely with suppliers across the world to ensure we deliver affordable, high-quality parts that meet our customer's dynamic needs. Our team fosters an internal environment that thrives on utilization of the UTC ACE operating system, while coaching and supporting the supply base to ensure they meet our quality standards and achieve success in their lean journey. We are looking for a candidate with strong leadership and communication skills with the ability to work in a challenging environment. The candidate should able be able to provide a high level of customer focus while meeting business objectives.

The role of Account Specialist is both exciting & challenging. This position is in Hot Section Module Center and requires exceptional problem-solving skills & the ability to build efficient working relationships across the many P&W functional groups; Quality, Materials, Continuous Improvement, Production Readiness, Engineering, MCL, ESA, Global Work Share (GWS) and multiple suppliers. Strong communication skills, specifically conversational, email, telephone, & occasional presentation, are desired. Delighting customers is a must by providing timely and accurate updates via the most desired communication means.

The Account Specialist is responsible for all aspects of supplier relationships, including delivery and quality performance, cost and inventory management, 6-Pack reviews and customer satisfaction. An Account Specialist will oversee purchase order execution and product delivery, ensuring placement of on-time schedule agreements, billing adjustments, terminations mitigation & cost reduction goals execution. The Account Specialist must comply with all aspects of the P&W Procurement Manual, GSC Standard Work, UTC Code of Ethics, International Trade Compliance, & Transition Standard Work (TSW).

Additional responsibilities will include close coordination with New Program Integration (NPI) / Development Procurement, Global Transitions, Integrated Commodity Management Team (ICMT) leaders, Production Incorporation Product Team (PIPT) leaders, and Product IPT's to effect a smooth transition of new NGPF hardware from development into full production as well as resolution of producibility and quality issues on key military programs. The role also offers the opportunity to engage with the relevant Strategic Sourcing team and participate in long term sourcing decisions.

The role of Account Specialist also requires the long-distance interaction with Regional Office personnel such as Delivery Assurance Specialists, Supplier Quality Assurance Representatives (SQAR's), MCL, ESA, Continuous Improvement Specialists, & the GWS "Buyers & Planners" providing procurement & materials management for the commodities. As an Account Specialist, you'll be responsible to ensure GWS's quotation, cost analysis/price justification, market share appropriations, & placement of schedule agreements are completed on-time & in compliance with all appropriate regulations & procedures.

An Account Specialist is also responsible for reducing all forms of quality & delivery turnbacks through weekly QCPC / MRP turnback meetings. The Account Specialist is also accountable to implement effective Delivery/Quality Clinics (DQC's) with suppliers, as required. The Account Specialist will attend and support Vendor Corrective Action Board (VCAB) meetings to resolve quality issues, & attend & support Business Unit Reviews (BUR's) focused on delivery, & Purchasing Operation Review's (POR's) to communicate efforts that reduce product cost.

Foster active daily use of the ACE operating system through ACE tool usage to improve EH&S, quality, delivery, financial, employee engagement, and customer satisfaction. Actively drive Supplier Gold by participating in supplier improvement activities, & Critical Supplier Reviews (CSR's).

Qualifications Minimum 3-4 years supply management/Operations experience

Candidate must possess strong competencies including:

Strong organizational, communication, and interpersonal skills

and Microsoft Office tools

Energetic self-starter, effective

Working knowledge in SAP preferred

Travel requirements vary between 5-10% annually.

Education Bachelors Degree in Engineering or Manufacturing. BS in Business or Supply Chain will also be considered.

Advanced degree preferred