Client Account Manager, Healthcare IT

Healthcare SAAS
Oct 07, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

Our client is a rapidly growing cloud based content delivery, scheduling and learning management platform driving efficiency and scalability to deliver wellness programs for Healthcare providers. They are seeking a Client Account Manager (CAM) to support and ensure the satisfaction of clients in the healthcare sector. The CAM will work with customers beginning with the sales process and, to a greater extent, after a Statement of Work ("SOW") has been signed. In this position, the CAM will report to the Director of Operations. It is expected that CAM will be the primary point of contact for support following the development phase of their technical product. The CAM will be assigned to a specific client account and will provide multiple levels of support, including the management of customer communications, interactions and activities. CAM will develop a broad knowledge of the product and how it enables healthcare organizations to grow and scale their businesses based on requirements and objectives. The CAM will work with multiple internal departments, including, but not limited to sales, product management, project management and quality assurance. The CAM will support clients with training prior to and through product launch as required. Post-launch, the CAM will continue to monitor clients' progress and satisfaction, while maximizing opportunities for revenue growth. Position Responsibilities include: ?? Provide all necessary support functions for Sales and post-SOW clients. ?? Identify healthcare customer needs and effectively understand and respond to customer objections ?? Establish regular touch points with specific clients ?? Lead client meetings: prepare and review agenda; document action items; track progress; send documented meeting notes; perform necessary follow-up ?? Review all reports related to performance ?? Maintain in-depth product knowledge of the service offerings of the Company ?? Effectively communicate features and benefits of solutions and manage client expectations throughout the life cycle of the account ?? Recognize client opportunities to generate revenue ?? Manage multiple priorities ?? React dynamically in order to complete tasks ?? Strong organizational and time management skills ?? Develop a professional rapport, manage volatile situations and maintain a professional demeanor and presence with customers and co-workers Qualifications: ?? 3-5 years of experience in the healthcare industry in a client-facing role ?? Healthcare IT experience is highly desired ?? Strong technical background preferred ?? Exceptional customer service skills with excellent follow-up and follow-through ?? Self-motivated, able to manage multiple projects simultaneously and prioritize severity of issues ?? Strong analytical and problem solving skills ?? Project-oriented with the ability to multitask in a fast-paced environment, with an understanding of urgency when applicable ?? Ability to be proactive, take direction and establish ownership of projects ?? Excellent grammar, written and oral communication skills ?? Bachelor's degree or equivalent experience

Company Description:

Founded in 2010, our clientTM is a cloud computing company dedicated to design and delivery of healthcare applications, services and facilitating technologies. Their flagship solution is an open platform, specifically crafted to bridge the technology gap between healthcare payers, providers, and patients to lessen the collective burden of chronic care. Their customers are large and midsized health insurers and providers. Their partners are leaders in healthcare technology, content development and distribution. Their team is comprised of thought leaders and technologists, all of whom share the common goal of empowering individualized, interactive engagement among payers, providers, and patients for more effective ongoing care.