Customer Support Engineer - Depot /MRO (F135)

United Technologies Corporation
East Hartford
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Pratt & Whitney's F135 engine program that powers the F-35 lightning II fighter aircraft is currently seeking a highly motivated, self-starting Customer Support Engineer (CSE) for F135 Depot Integration operations. CSE will provide depot support activities for both the F135 Heavy Maintenance Center in Oklahoma City as well the F135 international depots.

Duties and responsibilities include:

* Support international depot stand up for Norway, Turkey, Netherlands, Australia, Japan, and other potential countries.

* Support and influence the technology control plan for international depot maintenance.

* Review tooling requirements for international depot maintenance.

* Drive maintenance cell layout design for international depots.

* Drive customer satisfaction by influencing the Joint Technical Data.

* Influence effective solutions for depot implementations plans for new configurations.

* Support depot full capability development and implementation effort.

* Review and assess depot Joint Technical Data change requests.

* Identify depot support system issues and brainstorm proactive solutions to meet the customer's needs.

* Demonstrate a sense of urgency in supporting depot PW-Field Service Reps, PW-Global Services Engineers, PW-Depot Quality/Operations, government customers, and program management.

* Drive plans and resolutions for issues affecting depot engine readiness and customer satisfaction

* Present major issues and solutions to the program management team

* International travel is required in support of foreign depot stand up


Basic Qualifications:

* Must have a BS Degree in an engineering or related technical field

* Must have 5+ years of experience providing technical support in a service depot related environment

* Experience with troubleshooting and diagnosing mechanical systems such as engines is required

* Must have experience interpreting and writing technical data, plans and requirements

* Must be a US Citizen and have the ability to obtain a Secret Clearance

Preferred Qualifications:

* Knowledge or direct experience working with jet engine depot operations preferred

* Familiarity with international site operations helpful

* Active Secret Clearance


Must have a BS Degree in an engineering or related technical field