Center Manager I

Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. LocationMedExpress - Ansonia, CT Full-Time/Part-TimeFull-Time CategoryOperations Description

General Position Description:

The Center Manager 1 is responsible for managing all aspects of center operations in order to provide quality medical care and services to the MedExpress patients.

MedExpress Core Responsibilities:

* Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly.

* Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.

* Through genuine and positive communication, makes each customer feel informed, understood, and special.

* Acts as an effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.

* Keeps up in the MedExpress environment by facing tasks and challenges with energy and passion.

* Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.

* Adheres to standards of business conduct and compliance.

* Has responsibility for managing their center

Position Requirements


* Proven ability to supervise, coach, and develop staff using excellent interpersonal and communication skills required.

* Demonstrated success using the principles and processes of customer service including identifying customer needs, meeting quality standards for service, and evaluating & improving customer service results.

* The ability to understand and utilize a P&L report to develop action plans to maximize profitability while meeting customer needs.

* Knowledge and understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations preferred.

* Strong analytical skills and statistical background.

Working Relationships:

* Other Center Staff, Administrative Staff daily, External Vendors as needed.

Principal Duties and Responsibilities:

* Supervises day to day operations of center. Assures patients receive excellent customer service. Oversee patient flow.

* Coordinates with Human Resources and regional leadership to complete employee hiring, counseling, discipline, performance evaluations and dismissals.

* Responds to request and inquiries from the general public in person and over the phone. Monitor patient satisfaction and resolve any complaints.

* Prepares monthly schedule for office and clinical employees. Schedules and conducts general staff meetings as necessary.

* Drives excellence in business, clinical, and financial operations of the center through managing workflows, budgets, scheduling, and other items as needed.

* Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly healthcare. Maintains the culture of excellence by recruiting, developing, and retaining associates.

* Champions the MedExpress brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public. Identifies innovative ways to build relationships with local businesses, schools, and organizations in order to meet their community healthcare needs.

* Monitors and optimizes systems that meet staff communication needs while supporting consistency throughout the MedExpress platform.

* Optimizes partnerships with area and regional leader to achieve overall corporate goals and objectives.

* Ensures 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing. Requirements for both the Center and staff.

* May mentor Assistant Center Manager.

* Monitor and control initiatives for the center. Contribute to the efficiency and effectiveness of the center's service to employees, patients and clients.

Education and Experience:

* Bachelor's Degree in Business Management preferred or equivalent with 2 years of health care management experience or experience as an Assistant Center Manager.

Working Conditions

Center-Based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Also requires: travel to other Centers, the ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.

About the OrganizationMedExpress's vision summarizes the business model and offers insight into the important culture that drives the company's ability to provide a customer experience that is unsurpassed in existing, and other, markets.

Highly-trained professionals are a hallmark at MedExpress. The MedExpress model attracts the best in the business. We carry high expectations for our team:

A 110% commitment to customer service.

Teamwork and patient care require professionalism at all times.

Attention to detail isn't just a statement...we demand it.

Live the vision - Great Care. Fast.??

We offer a competitive salary commensurate with experience and a comprehensive benefits program. Exempt/Non-ExemptExempt