Spa Business Manager

Recruiter
Massage Envy
Location
Southbury
Salary
Competitive
Posted
Oct 06, 2016
Closes
Oct 19, 2016
Industry
Education
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description: Spa Manager needed for growing membership massage clinic.

We are looking for:

* Dynamic leaders to join our growing team

* Ability to maintain focus in a fast-paced environment

* Dedication to providing top notch customer service

Reports To: Franchise Owner

Function: Responsible for successful operations of clinic

As a clinic / spa manager, you are the liaison between the franchisee owner and the clinic staff. Day-to-day responsibilities could include hiring and training staff, overseeing membership sales processes, maintaining product inventory, and ensuring great customer service within the clinic. Through your leadership and commitment as a clinic manager, you play a key role in maintaining a strong clinic culture, the foundation of Massage Envy's vision.

Essential Duties:

* Oversee and manage the daily operations of the clinic.

* Responsible for achieving all membership and retail sales goals.

* Manage sales associates and massage therapy and esthetician staff.

* Train, monitor and coach performance of sales associates.

* Responsible for establishing and monitoring staff and therapist work schedules.

* Providing excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships.

* Maintain professional, clean and safe clinic environment for employees and members/guests.

* Responsible for generating sales reports.

* Ensures employee work time is properly recorded and payroll is processed in a timely manner.

* Maintains inventory and orders supplies.

* Coordinate with Franchise Owner and implement marketing efforts.

Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or ability required for this job.

Education, Skills and Training:

* College education preferred but not required.

* Management, marketing and sales experience in service/retail industry.

* Ability to identify and problem solve, set expectations and goals and delegate.

* Ability to effectively interact with and communicate expectations to staff.

* Able to communicate up-line information to Franchise Owners and Regional Developers.

* Proficiency in generating membership and retail sales goals and interpreting trends in sales reports.

* Excellent trainer and motivator.

* Must adhere to all applicable local and state licensing laws and regulations related to the operation of the business, including the massage therapy and esthetician services.

* Knowledge of and compliance with all labor and employment laws applicable to clinic employees.

* General knowledge of modalities offered by Massage Envy Spa, and understands and believes in the healing benefits of massage therapy and bodywork.

Physical Demands:

* Must be able to interact and communicate effectively with guests, members, staff, regional developers, franchise owners and vendors.

* Must be able to use office equipment including telephones, computers, fax and copier machines.

* Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.

* Regular and reliable attendance, and ability to work flexible days and hours.

Communications and Personal Interactions.

* Must be customer service oriented.

* Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, regional developers and franchise owners.

* Follows management's policies, procedures and direction.

* Accepts constructive criticism in a positive manner and uses it as a learning tool.

* Satisfactory results of background and reference check is a condition of employment in this position.

Benefits:

Hourly Salary plus commission and bonuses.

Free massages monthly.

401K plan.