Layaway Associate

Sears Holdings Corporation
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Provides 'World Class' Member Service by surprising and delighting our members every day. Processes all layaway transactions in a fast efficient manner.

* Ensures customer care and selling are #1 priority * Processes all layaway transactions in a fast efficient manner * Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink * Possesses knowledge of all areas of the store including specific locations of merchandise * Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review * Adheres to policies in the processing of check and credit card transactions * Strong understanding of all register functions including how to process all transactions and forms of tender * Affixes labels to merchandise or packages to ensure customer satisfaction * Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities * Promotes the use of our credit card, Smart Plans, and add-on sales * Possesses knowledge of the store, services, and locations of merchandise * Ensures that department personnel pick up high-ticketed merchandise immediately * Displays strong skill sets in use of the Remote Maintenance Unit (RMU) * Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages * Makes eye contact, smiles and greets all customers that come within ten feet of associate * Engages in friendly conversation with customers to build customer relationships * Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can * Demonstrates 'Take customer to the merchandise' policy * Performs other duties as assigned * Strong reading, writing, oral, and arithmetic skills * Ability to possess a positive, friendly demeanor * Ability to lift and move merchandise, typically a minimum of 20lbs * Repetitive bending, lifting, stretching and reaching skills * Ability to be cross-trained * Demonstrate strong skills set in suggestive selling techniques * Ability to understand and follow oral and written instructions


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