Assistant Director, Technical Support

White Plains
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Application Deadline

October 20, 2016

Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.


Grade G Min: $79,859.71 / Mid: $99,824.64


MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 82 million customers annually, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe commute, great service to its customers and rewarding opportunities to its employees.

Position Objective

Position directs and manages activities and assignments of the Technical Support Group personnel in the performance of technical field support activities associated with increasing the levels of reliability, availability, customer service quality, over-the-rails and on-time performance of all rolling stock fleets. Position will coordinate technical support's involvement of various activities originating in the Operating Division and to include all Transportation Departments. Position will ensure compliance with all applicable laws and regulations as well as adherence to Metro-North Railroad Safety requirements.


Responsible for managing the activities and assignments of technical support personnel in support of all rolling stock maintenance activities. These activities include; incident investigation, root cause troubleshooting, failure analysis and shop floor work force development in order to meet Metro-North's equipment reliability and availability goals. Manage all activities of assigned HVAC Group personnel to include scheduled and unscheduled maintenance of rolling stock HVAC equipment.

Manage the department's activities associated with fleet health monitoring and real time technical support for mechanical train incidents to limit operational risk. Utilize WMDS, RTDM, etc. to determine cause and proactively identify failure trends. Identify resolution, communicate findings and coordinate equipment disposition with FMO and Line management.

Manage field engineering activities associated with system specific equipment/component failure investigations, failure trend analysis, root cause analysis, and condition-based monitoring (CBM). Coordinate test train activity and related equipment movement with FMO and Line Management. These activities support reliability-centered maintenance (RCM) initiatives and Equipment Engineering investigations.

Perform all necessary administrative tasks including employee scheduling, payroll, attendance and discipline in accordance with Metro-North's policies. Provide direction for improving the technical and management skills of Technical Support personnel through example, formal training and assigned projects as well as ensuring their assigned duties are performed safely and effectively.

Required Qualifications

In-depth knowledge of railroad-related Maintenance of Equipment operations.

Knowledge of railcar reliability, performance, trend development analysis and troubleshooting of system and equipment.

Knowledge of engineering principles as applied to equipment designs.

Knowledge of inspection and maintenance of electric and diesel railcar.

Excellent communication, interpersonal and leadership skills.

Strong organizational, project management and inter-department management.

Familiarity with equipment Diagnostics software and Microsoft Office Suite computer programs and/or comparable applications.

General knowledge of FRA and other safety rules and regulations related to rolling stock.

Valid driver's license.

Ability to work various shifts and locations to support operations 24 hours/7 days a week as assigned.

Ability to be on call and respond to emergencies or other calls 24 hours/7 days a week as required.

Required Education/Experience

Bachelor's Degree in Engineering or a related discipline. Demonstrated equivalent experience, education, and/or technical credentials to include an additional four (4) years of experience may be considered in lieu of degree.

Minimum of seven (7) years of experience in the servicing and maintenance of electric and diesel railcar systems, including HVAC.

Minimum of five (5) years of experience managing a staff.

Other Information

This is a safety sensitive position and subject to toxicological testing.

Selection Criteria

To be selected for a position, an applicant must: (1) meet the minimum requirements in the job posting, (2) pass a written examination (if applicable), (3) satisfy a background investigation (which includes credit, if applicable), and (4) pass an oral interview, during which the interviewers will further evaluate the applicant's qualifications for the position. Because the selection process is competitive, not all qualified applicants are granted an interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing.

For applicants who are current employees, you must be in active service and have worked in your present position for at least one (1) year to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, plus on-the-job training, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.) in order to be eligible to transfer. If you are transferred, you may be required to forfeit your seniority in your present occupation. In addition, Metro-North employees are subjected to an internal investigation, which includes an evaluation of their safety and discipline records and their performance assessments.
As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $91,821.00 or if you hold a position designated as a policy maker.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at

How To Apply

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*Job Title:* Assistant Director, Technical Support

*Location:* Westchester County

*Job ID:* 87185

*Regular/Temporary:* Regular

*Full/Part Time:* Full-Time

*Agency:* Metro-North Railroad

*Department:* Technical Support Group

*Division:* M of E 90dd6cee704a43788bd4c00e9a851807