Retail Team Leader - Cross County 542

Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time

Contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.

Key Accountabilities:

* Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.

* Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.

* Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.

* Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.

* Minimizes loss by implementing, monitoring and tracking all loss prevention activities.

* Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.

* Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.

* Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.

* Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.

* Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.

* Guides and trains team members on basic core and seasonal product knowledge.

* Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.

* Understand customer expectations and coaches team to meet or exceed them at all times.

* Actively supervises and coordinates team to ensure all customers receive the highest level of service.

* Actively collaborates and shares best practices to drive store team performance.

* Supports the recruitment, onboarding, training and development of the store team.

* Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.

Knowledge, Capabilities and Experience:

* Must possess and consistently exhibit the competencies relative to the position.

* Skilled in operating personal computers, POS systems, and various software packages including MS office.

* Ability to learn and adapt quickly in a fast paced environment.

* Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.

* Ability to operate independently and with discretion, and work effectively under pressure.

* Demonstrates an inspirational attitude that contributes to a positive team environment.

* Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

* Well developed ability to speak, read, comprehend, and write English

* Ability to maintain reliable and consistent attendance and punctuality.

* While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:

* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.

* The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

* Must be 18 years or older.


* High school diploma or general education degree (GED)

* Minimum 12 months experience working in a sports/fashion customer & commercial focused retail environment.

* Advanced selling experience and comprehensive product, retail and industry understanding as well as supervisory experience.

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