Operations Supervisor

CVS Health
Mount Vernon
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job ID: 495098BR

Business Area: CVS Health

Address: 24 West Grand Street

Primary Location: NY ? Mount Vernon

Job Category: Retail Store Manager

Position Summary:

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

* Work effectively with store management and store crews

* Supervise the store's crew through assigning, directing and following up of all


* Effectively communicate information both to and from store management and crews

2. Customer Service

* Assist customers with their questions, problems and complaints

* Promote CVS customer service culture. (Greet, offer help, and thank)

* Handle all customer relations issues in accordance with company policy

and promote a positive shopping experience for all CVS customers

* Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

* Maintain customer/patient confidentiality

3. Merchandise/Presentation

* Price merchandise

* Stock shelves

* Support the planning, execute the displays, sign and inventory of weekly,

promotional, and seasonal merchandise

* Support the planning, execute the display and maintenance of off-shelf merchandise

* Reset departments

Required Qualifications:

* Deductive reasoning ability, analytical skills and computer skills.

* Advanced communication skills, supervision, and influencing skills

* Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications:

Experience as a retail supervisor


* High school diploma or equivalent preferred

Business Overview:

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-. Please note that we only accept resumes via our corporate website: