Retail Sales Specialist
The Retail Sales Specialist is the foundation of a customer's experience at the TWC Retail stores. Sales Specialists enhance people's lives through meaningful conversations about TWC products and services. They earn trust by offering products that meet people's needs and give them control in ways that are simple and easy. The purpose of this position is to provide an exemplary customer experience while utilizing needs based selling techniques to close leads and maximize customer retention.
•Provide a shopping experience catered to each and every customer while recommending solutions based on customers' specific needs.
•Assist customers in the selection and purchase of products and services.
•Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.
•Attempts to retain customers seeking to disconnect or downgrade services through examining the needs of the customers as they pertain to TWC products/services.
•Effectively process customer bill payments.
•Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures.
•Demonstrate full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers.
•Accurately enter data into billing system.
•Minimum one year sales experience, commission-based Retail sales preferred.
•Ability to multi-task and prioritize in a fast- paced environment.
•Must demonstrate intermediate to advanced PC skills with a strong understanding of the MS Office suite.
•Must have excellent communication, analytical, problem solving, and time management skills.
•Occasional travel to other sites within the region.
•High school diploma or general education degree.
Time Warner Cable is among the largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions.